EVANGELENE CAUTHEN
FORT LAWN
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Overview
2025
2025
years of professional experience
Work History
ASST MANAGER
Shoe dept
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face to face or through phone conversations
- Planned and completed group projects, working smoothly with others
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Ensured compliance with safety regulations and company policies
- Communicated regularly with customers to gain insights into their needs
- Created reports on sales trends, inventory levels, and financial data.
MANAGER
McDaniel trucking
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Quality Control Analyst
giti tires
02.2024 - 08.2024
- Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products or services.
- Monitored production processes to ensure compliance with established quality control standards.
- Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
- Inspected finished goods prior to shipment ensuring conformity with customer requirements.
PTV SHIPPING
Ross
01.2023 - 01.2024
- Maintained updated knowledge through continuing education and advanced training
- Answered Number calls per shift to assist with customer questions and concerns
- Collaborated with others to discuss new opportunities
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Planned and completed group projects, working smoothly with others
- Prepared customer orders, including selecting, packing, and labeling merchandise for shipment or delivery
- Ensured accurate pricing on all products purchased by customers
- Attended weekly team meetings to discuss new strategies for increasing sales and improving customer satisfaction levels
- Collaborated with other departments within the organization when needed
- Assisted teammates with daily tasks during peak periods
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Scanned items when pulling from shelves to update system stock information
- Recognized security risks to properly handle situations.
JR AGENT
Iqor
03.2013 - 12.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Warehouse Worker
E&J WINERY
10.2021 - 11.2022
- Performed quality control inspections on incoming and outgoing shipments
- Assisted with loading and unloading trucks using proper safety procedures
- Ensured warehouse cleanliness and organization at all times
- Collaborated with team members to meet production goals
- Packed and labeled products for shipment according to company standards.
Delivery Driver
UPS
01.2020 - 01.2021
- Experienced in navigating different routes and using GPS systems to ensure on-time deliveries
- Skilled in safely loading and unloading packages and securing them for transportation
- Delivery driver with 2 years of experience delivering packages and food in a timely and efficient manner.
QUALITY CONTROL
C.R. BARD
02.2014 - 08.2015
- Managed quality control processes for a manufacturing company
- Performed regular inspections and audits to maintain product quality
- Troubleshooted and resolved quality issues to ensure customer satisfaction.
Call Center Representative
SYKES
01.2010 - 03.2013
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Machine Operator
ROBERT BOSCH
01.1999 - 10.2003
- Performed quality control checks on finished products to meet standards
- Followed safety protocols and procedures to prevent accidents
- Communicated effectively with supervisors to address any concerns or improvements needed
- Collaborated with team members to optimize production processes.
Education
GED -
RICHLAND ADULT ED
Columbia, SC09-2004
Skills
- Detail-oriented
- Leadership
- Relationship-building
- Multitasking
- Decision-making
- Organizational skills
- Time management
- Sales
- Customer service
- Hardworking
- Prot and Revenue-Generating Strategies
- Decision Making
- Salesforce Software
- Customer Service
- Price Schedules
- Customer Complaint Resolution
- Shipping and Receiving Oversight
- Product or Service
- Attention to Detail
- Quality Assurance Optimization
- Order and Refund Processing
- Understanding Customer Needs
- System Documentation
- Inspection Procedures
- Order Fulfillment
- Order Preparation
- Warehouse Organization
- Loading and unloading
- Warehouse Operations
- Quality Control
- Shipping and receiving
- Material Handling
- Assembly and production
- Microsoft Excel
- Sorting and Labeling
- Basic Mathematics
- Warehouse Safety
- Picking and Packing
- Packaging and Labeling
- Clear Communication
- Testing Procedures
- Test coordination
- Sampling procedures
- Sampling protocols
- Product Inspections
- Testing protocols
- Corrective Actions
- Performance Assessment
- Problem-solving
- Customer relations
- Call center operations
- Warehouse safety
- Attention to detail
- Order picking
- Material handling
- Warehouse operations
- Dependable and reliable
Name
Hi, I’m
Personal Information
Title:
Timeline
Quality Control Analyst
giti tires
02.2024 - 08.2024
PTV SHIPPING
Ross
01.2023 - 01.2024
Warehouse Worker
E&J WINERY
10.2021 - 11.2022
Delivery Driver
UPS
01.2020 - 01.2021
QUALITY CONTROL
C.R. BARD
02.2014 - 08.2015
JR AGENT
Iqor
03.2013 - 12.2022
Call Center Representative
SYKES
01.2010 - 03.2013
Machine Operator
ROBERT BOSCH
01.1999 - 10.2003
ASST MANAGER
Shoe dept
MANAGER
McDaniel trucking
GED -
RICHLAND ADULT ED
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