Evelyn Simon Gomez
Greenwood,SC
Summary
Dynamic and results-oriented professional with a proven track record at Las Cascadas, excelling in exceptional customer service and cash handling. Skilled in guest engagement and team collaboration, demonstrated by mentoring new staff and enhancing customer satisfaction. Expertise in task prioritization and maintaining cleanliness standards, contributing to a positive dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sever
Las Cascadas
01.2024 - Current
- Provided exceptional customer service by efficiently taking orders and delivering food and beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Hostess
Las Cascadas
07.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
Cashier
Little Ceasers
07.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Nail Technician - Nails
Academy of Beauty
Greenwood, SC06.2025
High School Diploma -
Greenwood High School
Greenwood, SC01.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Task prioritization
- Memory retention
- Cleanliness standards
- Team collaboration
Certification
Seal of Biliteracy
Languages
Spanish
Professional Working
Timeline
Sever
Las Cascadas
01.2024 - Current
Cashier
Little Ceasers
07.2022 - 11.2022
Hostess
Las Cascadas
07.2021 - Current
Nail Technician - Nails
Academy of Beauty
High School Diploma -
Greenwood High School
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