Evita Hightower

• Supported classroom instruction by assisting teachers with lesson implementation and student engagement.
• Facilitated communication between students, parents, and educators to enhance learning experiences.
• Monitored student progress and behavior, providing timely feedback to improve outcomes.
• Assisted in developing individualized education plans (IEPs) tailored to student needs.
• Implemented behavioral management strategies to promote a positive classroom culture.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

• Supervised customer service team, ensuring high-quality support and adherence to company standards.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Supported classroom management practices to maintain a positive and engaging environment.

• Assisted in implementing daily lesson plans to enhance children's learning experiences.
• Collaborated with lead teachers to assess student progress and adapt activities accordingly.
• Facilitated small group activities that promoted social skills and teawork among students.