Faith Huth
Florence
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at The Peddler of Steak House. Proven ability in task delegation and complaint handling, enhancing customer satisfaction and loyalty. Skilled in developing training materials and implementing service procedures, fostering a collaborative environment that boosts team performance.
Experienced with team leadership and staff supervision, ensuring high standards of service and efficiency. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering collaborative and positive work environment, leading to enhanced team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
The Peddler of Steak House
Florence, SC
12.2023 - Current
- Trained new waitstaff on menu knowledge and customer service standards
- Developed training materials to enhance onboarding efficiency for new employees
- Implemented standardized service procedures, improving overall dining experience
- Assisted in resolving customer complaints, ensuring satisfaction and loyalty
- Fostered a collaborative team environment, promoting teamwork among service staff
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Evaluated the performance of trainees, providing constructive feedback and support
- Coordinated team meetings to address challenges and share best practices
Front Desk Assistant/Childcare Provider
Fitness Worldwide
Dillon, SC
03.2022 - 06.2023
- Assisted in managing front desk operations, ensuring smooth member check-in and appointment scheduling.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front desk area to enhance visitor experience.
- Coordinated communication between staff and members, facilitating timely information sharing.
Cashier/Customer Service Representative
KJ's Market
Dillon, SC
07.2021 - 02.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of store promotions and product locations to assist customers effectively.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Provided exceptional customer service by resolving inquiries and complaints promptly.
Education
High School Diploma -
Dillon High School
Dillon, SC05-2023
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Customer service
- Greeting and seating guests
Timeline
Waitress Supervisor
The Peddler of Steak House
12.2023 - Current
Front Desk Assistant/Childcare Provider
Fitness Worldwide
03.2022 - 06.2023
Cashier/Customer Service Representative
KJ's Market
07.2021 - 02.2022
High School Diploma -
Dillon High School