Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith LaFond-Fassett

Charleston

Summary

Dedicated employee with strong customer service skills, effective communication, and attention to detail. Proven ability to create welcoming environments and manage guest experiences efficiently. Open and positive worker with a calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

6
6
years of professional experience

Work History

Restaurant Hostess

Bocca Osteria
Cooperstown
09.2024 - 08.2025
  • Greeted and seated guests in a welcoming manner.
  • Managed reservations and organized seating charts efficiently.
  • Maintained cleanliness and organization of the front entrance area.
  • Responded to guest inquiries and addressed concerns professionally.
  • Collaborated with kitchen staff to ensure timely service delivery.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.

Front Desk Receptionist

Meadowlinks Golfcourse
Richfield Springs
06.2019 - 08.2024
  • Greeted visitors and clients warmly upon arrival at the front desk.
  • Maintained cleanliness and organization of the reception area at all times.
  • Assisted clients with inquiries about services and provided necessary information.
  • Answered incoming calls, took messages as needed.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted customers with product selection and inquiries in a busy golf shop.
  • Organized merchandise displays to enhance customer experience and promote sales.
  • Processed transactions efficiently using point-of-sale systems for smooth operations.
  • Maintained inventory levels through regular stock checks and restocking procedures.
  • Assisted golfers with check-in procedures and provided information on course rules.
  • Set up and took down tournament equipment for events and competitions efficiently.

Education

High School Diploma -

Cooperstown Central School
Cooperstown, NY
06-2025

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Hard worker
  • Attention to detail
  • Front desk operations
  • Creativity
  • Adaptability
  • Cleanliness

Timeline

Restaurant Hostess

Bocca Osteria
09.2024 - 08.2025

Front Desk Receptionist

Meadowlinks Golfcourse
06.2019 - 08.2024

High School Diploma -

Cooperstown Central School
Faith LaFond-Fassett