Faith Marsh
North Myrtle Beach
Summary
I'd say im a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. I'm dedicated to welcoming customers and providing comprehensive service. I have In-depth understanding of sales strategy and merchandising techniques and I work well in a team.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Chik-Fil-A
07.2019 - 01.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Hostess
Landshark Bar & Grill
03.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Barista
Starbucks
05.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Retail Sales Associate
Fedex Print and Ship Office
04.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Opened and closed the store efficiently.
- Photoshop, printing, and shipping was a main focus.
Tobacco Associate
Laudisi Distribution Group
03.2024 - 12.2024
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with management to develop targeted promotions, driving increased revenue.
- Worked closely with other associates to create a cohesive team atmosphere focused on achieving store goals together.
- Participated in ongoing professional development opportunities within the tobacco industry to stay abreast of new trends and best practices.
- Improved overall store cleanliness by consistently performing routine maintenance tasks such as sweeping floors or wiping down surfaces.
- Demonstrated adaptability by quickly learning about new products introduced into the store''s inventory.
Education
High School Diploma -
Georgetown High School
Georgetown, SC06-2021
Skills
- Patience and composure
- Reliability and punctuality
- Goal-oriented mindset
- Cash handling proficiency
- Point of sale systems
- Teamwork and collaboration
- Customer service
- Time management
- Customer assistance
Timeline
Tobacco Associate
Laudisi Distribution Group
03.2024 - 12.2024
Retail Sales Associate
Fedex Print and Ship Office
04.2023 - 03.2024
Barista
Starbucks
05.2022 - 12.2022
Hostess
Landshark Bar & Grill
03.2021 - 01.2022
Front of House Employee
Chik-Fil-A
07.2019 - 01.2021
High School Diploma -
Georgetown High School
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