Falcon Stewart
Goose Creek
Summary
Operations professional with keen eye for process improvement and operational efficiency. Proven track record of leading teams to achieve organizational goals and drive continuous improvement. Known for excellent communication, adaptability, and results-oriented approach to managing dynamic environments.
Overview
9
9
years of professional experience
Work History
Operations Leader
RA Coffee Company
04.2024 - Current
- Overhauled outdated processes by introducing digital tools that streamlined workflows and increased efficiency levels across departments.
- Spearheaded quality control initiatives by enforcing strict adherence to established guidelines and procedures in daily operations.
- Maintained database systems to track and analyze operational data.
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
- Assessed performance gaps within teams by conducting regular evaluations to identify areas requiring additional training or coaching interventions for optimal results.
- Supervised staff recruitment, development, and retention initiatives for a high-performing team environment.
Operations Manager
Ruby's New York Style Bagels
04.2022 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented Clover system, as well as all operational guidelines for the company's policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
District Manager
STARBUCKS
06.2021 - 04.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
Store Manager
STARBUCKS
10.2018 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Shift Supervisor
STARBUCKS
08.2016 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Barista
STARBUCKS
04.2016 - 08.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Master of Science - HEALTH, EXERCISE, AND SPORTS SCIENCES
CITADEL GRADUATE COLLEGE
01.2019
Bachelor of Science - PSYCHOLOGY
COLLEGE OF CHARLESTON
01.2017
Skills
- Operational Excellence
- Collaboration and Teamwork
- Multi-Unit Management
- P&L Analysis
- Adaptability and Flexibility
- Organizational Development
- Team Training
- Data Analysis
- Change Management
- Problem-solving
Timeline
Operations Leader
RA Coffee Company
04.2024 - Current
Operations Manager
Ruby's New York Style Bagels
04.2022 - 12.2022
District Manager
STARBUCKS
06.2021 - 04.2022
Store Manager
STARBUCKS
10.2018 - 06.2021
Shift Supervisor
STARBUCKS
08.2016 - 09.2018
Barista
STARBUCKS
04.2016 - 08.2016
Master of Science - HEALTH, EXERCISE, AND SPORTS SCIENCES
CITADEL GRADUATE COLLEGE
Bachelor of Science - PSYCHOLOGY
COLLEGE OF CHARLESTON
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