Felicia Willis
Charleston
Summary
Detail-oriented compliance professional with 10 years of experience in regulatory adherence and risk monitoring. Skilled in analyzing compliance and audit data to identify risk trends and support policy enforcement. Leverages strong Excel and reporting capabilities to deliver actionable insights and foster cross-functional collaboration.
Overview
10
10
years of professional experience
Work History
Asset Protection Specialist
Walmart Imports Distribution Center
Ridgeville
08.2022 - Current
- Analyze compliance, security, and operational data to identify regulatory risks, trends, and control gaps.
- Produce Excel-based reports and dashboards supporting corrective actions and risk mitigation.
- Partner with operations and leadership to enforce compliance standards and improve policy adherence.
- Contributed to a 20% reduction in shrink through data-driven monitoring and investigation support.
- Support enterprise initiatives (e.g., e-File 2025) requiring strong data governance and accuracy.
Quality Assurance Specialist
Walmart Imports Distribution Center
Ridgeville
09.2021 - 08.2022
- Opened New Start-Up Warehouse - Label control for rack aisle system. (3~months)
- Conducted audits of shipments, inventory accuracy, and warehouse processes to identify compliance risks.
- Analyzed audit findings and supported corrective action tracking, improving inventory accuracy by 15%.
- Trained team members as a T3 Trainer, reinforcing compliance expectations and operational standards.
Customer Service Manager
Walmart Neighborhood Market
Goose Creek
11.2015 - 06.2020
- Supervised front-end operations, ensuring compliance with company policies and customer protection standards to enhance customer trust.
- Managed documentation and cash controls, maintaining audit readiness to support operational integrity.
- Trained new employees on customer service protocols and store policies.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Managed daily operations and staff scheduling for customer service team.
Education
Bachelor of Science - Computer Science
Wilmington University
New Castle, DE06-2024
Skills
- Regulatory & Operational Audits
- Compliance & Ethics Monitoring
- Item & Policy Risk Analysis
- Prohibited Products Enforcement Support
- Trend Analysis & Controls Monitoring
- Risk Management
- Data Analytics & Visualization (Excel, SQL, Tableau)
- Microsoft Office
- Policy & SOP Support
- Stakeholder Communication
Projects
Compliance & Risk Reporting Dashboards
- Built Excel-based summaries to track compliance trends and support leadership decision-making.
Awards And Leadership Experience
- Supply Chain T3 Senior Trainer, Feb 2022 - Present
- Support associate of the Month, Jan 2025
- Employee of the Month, July 2017
Timeline
Asset Protection Specialist
Walmart Imports Distribution Center
08.2022 - Current
Quality Assurance Specialist
Walmart Imports Distribution Center
09.2021 - 08.2022
Customer Service Manager
Walmart Neighborhood Market
11.2015 - 06.2020
Bachelor of Science - Computer Science
Wilmington University