Felicita Delgado
Joanna Bartfield
Loris
1
Language
25
years of professional experience
Dynamic supervisor with a proven track record at Century 21 Thomas, enhancing team productivity through effective training and conflict resolution. Skilled in staff management and operational efficiency, I implemented cost-saving measures that reduced expenses significantly while fostering a culture of continuous improvement and collaboration.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Diligent [CNA] with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Work History
Supervisor
15 Years 5 Months- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Supervisor
14 Years- Supervised daily cleaning operations to ensure adherence to quality standards and safety protocols.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Implemented process improvements that enhanced team efficiency and service delivery.
- Coordinated scheduling of staff to optimize coverage and meet client needs.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Developed training materials to support onboarding of new employees in cleaning procedures.
- Resolved customer complaints by providing timely solutions and maintaining positive client relationships.
- Collaborated with management to establish performance metrics for staff evaluation and accountability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Clerk,Cashier,CVS Pharmacy
2 Years 9 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate inventory records and managed stock replenishment.
- Assisted in training new clerks on operational procedures and store policies.
- Ensured compliance with safety regulations and store standards consistently.
- Resolved customer inquiries and concerns to enhance service quality.
- Collaborated with team members to optimize workflow and improve efficiency.
- Implemented new organizational strategies for better inventory management.
- Monitored sales trends to anticipate product demand and adjust stock levels accordingly.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
CNA & Homecare
5 Years 3 Months- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, promoting health and well-being among residents.
- Monitored vital signs, documenting changes to inform healthcare team of resident conditions.
- Collaborated with nursing staff to develop individualized care plans for optimal patient outcomes.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA & Homecare
6 Years 6 Months- Trained new CNAs on best practices in patient care and safety protocols, enhancing team efficiency.
- Streamlined medication administration processes, ensuring adherence to safety guidelines and protocols.
- Led efforts to improve resident satisfaction scores through enhanced communication and engagement strategies.
- Advocated for residents' needs, fostering a supportive environment aligned with their preferences and values.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Bathing assistance
Attention to detail
HIPAA compliance
Feeding assistance
Basic life support
Dressing assistance
Maintaining confidentiality
End-of-life care
Patient transfers
Compassionate communication
Emotional support
Complex Problem-solving
Emergency response
Clinical documentation
Wound care
Problem-solving
Medication administration
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Flexibility and adaptability
Conflict resolution
Training and mentoring
Goal oriented
Staff management
Customer service
Telephone etiquette
Customer satisfaction
Cash handling
Cash management
Database entry
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Completed manager training program.
- Trained and mentored [number] employees.
Languages
Spanish
Native or Bilingual
Timeline
CNA & Homecare
Naomi H. Holt
12.2019 - 03.2025Read More
CNA & Homecare
Joanna Bartfield
12.2019 - 06.2026Read More
Clerk,Cashier,CVS Pharmacy
CVS
02.2017 - 11.2019Read More
Supervisor
Conway Commercial Cleaners
01.2003 - 01.2017Read More
Supervisor
Century 21 Thomas
06.2001 - 11.2016Read More
Cornerstone Correspondences Christian School
High School Diploma
Read More