FERNANDA CRUZ
Summerville,South Carolina
Summary
Experienced professional with a strong background in process management, customer interactions, and problem resolution. Efficiently handles workflows, ensures clear communication, and collaborates with teams to enhance operations. Proficient in SAP and other management tools to track processes, maintain documentation, and optimize daily activities. Recognized for adaptability, organization, and a commitment to continuous learning while consistently delivering high-quality service. Fluent in both English and Portuguese, with a customer-oriented approach in diverse professional settings.
Overview
11
11
years of professional experience
Work History
Quality Specialist
Robert Bosch
04.2023 - Current
- Act as a key liaison between departments, ensuring smooth communication and issue resolution
- Utilize SAP to manage material disposition, track workflows, and maintain accurate case documentation
- Collaborate with internal teams to resolve operational challenges and enhance efficiency
- Maintain compliance with company procedures while ensuring a high level of service quality
- Apply problem-solving and analytical skills to address inquiries and support business operations
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Reviewed production processes and identified potential quality issues.
- Conducted data review and followed standard practices to find solutions.
Salesfloor Associate
Walmart
05.2022 - 03.2023
- Assisted customers with inquiries and issue resolution, ensuring a positive experience
- Provided guidance on products and store services while managing multiple requests simultaneously
- Contributed to team training initiatives, sharing best practices for customer engagement
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
Veterinarian | Client Relations & Pet Care
Various Clinics & Practices
11.2013 - 01.2018
- Provided veterinary consultations, offering detailed guidance and support to pet owners
- Managed patient care and follow-ups, ensuring clear communication and continued engagement
- Assisted clients in understanding medical procedures, treatment plans, and preventive care
- Worked closely with teams to coordinate care, streamline case management, and maintain accurate records
- Developed strong problem-solving and interpersonal skills through daily interactions with clients and colleagues
Education
Associate Degree - Cybersecurity
Cruzeiro Do Sul - UNICID
Lauro De Freitas, Bahia, Brazil02.2025
Bachelor’s Degree - Veterinary Medicine
Federal University of Bahia (UFBA)
Salvador, Bahia, Brazil11.2013
Skills
- Client Communication & Support
- Preventive actions
- Goal oriented
- Documentation control
- Product inspection
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Quality assessment
- Team collaboration
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Quality Specialist
Robert Bosch
04.2023 - Current
Salesfloor Associate
Walmart
05.2022 - 03.2023
Veterinarian | Client Relations & Pet Care
Various Clinics & Practices
11.2013 - 01.2018
Associate Degree - Cybersecurity
Cruzeiro Do Sul - UNICID
Bachelor’s Degree - Veterinary Medicine
Federal University of Bahia (UFBA)
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