Fernando Balijepalli
Columbia
Overview
2
2
years of professional experience
Work History
Bank Customer Service Representative
Teleperformance USA
Columbia
06.2025 - Current
- Assisted customers with the account inquiries they had.
- Managed any customer complaints and resolved those issues efficiently.
- Provided information on banking products and the kinds of services to clients that would be of assistance.
- Educated customers on our online banking tools and services for self-servicing options.
- Received telephone calls from customers regarding their accounts.
- Assisted all customers with deposits, withdrawals, transfers, and other banking transactions.
Cashier
Family Dollar
Columbia
10.2024 - 04.2025
- Assisted with running the front register and making sure the customers were taken care of.
- Managed the cash drawer and assisted with counting the cash drawers at the end of the shift.
- Maintained the cleanliness of the front of the store to maintain a appealing look to the store.
- Maintaining shelves to ensure products are available to customers at any and all times.
Walmart Stocker
Walmart
Columbia
05.2024 - 08.2024
- Stocking shelves and maintaining the cleanliness for the customers satisfaction.
- Assisting customers with any inquiries that they had.
- Occasional cashiering to ensure customers satisfaction.
Education
High School Diploma -
White Knoll Highschool
West Columbia, SC05-2024
Some College (No Degree) - General Studies
Midlands Technical College
West Columbia, SCSkills
- Customer service
- Cash handling
- Product knowledge
- Active listening
- Front-end operations
- Inventory management
- Payment processing
- Answering questions
- Issue resolution
- Call management
- Customer education
- Account maintenance
- Documentation and reporting
- Call control skills
- Inbound call reception
- Professional phone voice
- Call handling
- Call center operations
- Resolving issues
Languages
- English, Fluent
- Spanish, Intermediate
- Bilingual
Timeline
Bank Customer Service Representative
Teleperformance USA
06.2025 - Current
Cashier
Family Dollar
10.2024 - 04.2025
Walmart Stocker
Walmart
05.2024 - 08.2024
High School Diploma -
White Knoll Highschool
Some College (No Degree) - General Studies
Midlands Technical College