Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Balijepalli

Columbia

Overview

2
2
years of professional experience

Work History

Bank Customer Service Representative

Teleperformance USA
Columbia
06.2025 - Current
  • Assisted customers with the account inquiries they had.
  • Managed any customer complaints and resolved those issues efficiently.
  • Provided information on banking products and the kinds of services to clients that would be of assistance.
  • Educated customers on our online banking tools and services for self-servicing options.
  • Received telephone calls from customers regarding their accounts.
  • Assisted all customers with deposits, withdrawals, transfers, and other banking transactions.

Cashier

Family Dollar
Columbia
10.2024 - 04.2025
  • Assisted with running the front register and making sure the customers were taken care of.
  • Managed the cash drawer and assisted with counting the cash drawers at the end of the shift.
  • Maintained the cleanliness of the front of the store to maintain a appealing look to the store.
  • Maintaining shelves to ensure products are available to customers at any and all times.

Walmart Stocker

Walmart
Columbia
05.2024 - 08.2024
  • Stocking shelves and maintaining the cleanliness for the customers satisfaction.
  • Assisting customers with any inquiries that they had.
  • Occasional cashiering to ensure customers satisfaction.

Education

High School Diploma -

White Knoll Highschool
West Columbia, SC
05-2024

Some College (No Degree) - General Studies

Midlands Technical College
West Columbia, SC

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Active listening
  • Front-end operations
  • Inventory management
  • Payment processing
  • Answering questions
  • Issue resolution
  • Call management
  • Customer education
  • Account maintenance
  • Documentation and reporting
  • Call control skills
  • Inbound call reception
  • Professional phone voice
  • Call handling
  • Call center operations
  • Resolving issues

Languages

  • English, Fluent
  • Spanish, Intermediate
  • Bilingual

Timeline

Bank Customer Service Representative

Teleperformance USA
06.2025 - Current

Cashier

Family Dollar
10.2024 - 04.2025

Walmart Stocker

Walmart
05.2024 - 08.2024

High School Diploma -

White Knoll Highschool

Some College (No Degree) - General Studies

Midlands Technical College
Fernando Balijepalli