Fran Roberts
Rowesville
Summary
Skilled laboratory and technical professional with expertise in dental appliance design, production and enhancement. Detail-oriented and systematic in testing devices for optimal performance and fit. Excellent verbal and written communication skills with a highly organized nature.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Real Estate Renovation
Bruce Furtick
Calhoun
08.2018 - 05.2023
- Developed functional solutions that resulted in cost savings for the organization.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated with diverse coworkers to achieve shared goals and resolve product-related issues.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Entrepreneurial esthetics
Fran Roberts
Orangeburg
01.2019 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Hair coloring
- Crafted nail designs using quality materials to create customized looks.
- Eyebrow stringing.
- Spray tanning
Dental Lab Technician
Nature like ceramics
Orangeburg
07.2016 - 05.2018
- Fabricated dental prosthetics using precision tools and high-quality materials.
- Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
- Designed wax patterns for casting metal frameworks for removable partials or complete dentures according to prescription instructions.
- Created night guards and mouth guards by fabricating acrylic splints from impressions taken from patients' mouths.
- Inspected castings for accuracy against original model before finishing process was started.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Inspected finished products for quality assurance and adherence to specifications.
- Reviewed orders, instructions, and prescriptions written by professionals to complete work accurately.
- Collaborated with dentists to interpret prescriptions and specifications accurately.
- Communicated with dentists regarding patient needs and specifications for dental prostheses.
- Set up and operated equipment such as lathes, grinders, polishers and drill presses to shape the dental prostheses.
- Resolved technical issues with equipment to minimize downtime in production.
- Implemented process improvements to enhance efficiency in the fabrication process.
- Reviewed prescriptions from dentists to determine type of restoration required.
Hospitality Specialist & bar tender
End zone
Orangeburg
03.2009 - 12.2012
- Provided prompt and friendly service to enhance customer dining experiences.
- Took accurate food and drink orders using restaurant POS system.
- Collaborated with team members to deliver high-quality service during peak hours.
- Maintained cleanliness of tables and dining area throughout shifts.
- Handled guest transactions, posted payments and balanced cash drawers.
- Facilitated communication between staff members regarding guest needs and requests.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Coordinated event logistics and ensured seamless operations during game days.
Graphic Design Assistant
Plain or Fancy signs
Orangeburg
04.2008 - 06.2010
- Designed graphics for various signage projects based on client specifications.
- Assisted in creating visual concepts using Adobe Creative Suite tools.
- Collaborated with team members to develop cohesive branding elements for clients.
- Prepared artwork for print production, ensuring high-quality output standards.
- Managed multiple design tasks simultaneously while meeting project deadlines.
- Assisted in the development of digital and print materials for promotional campaigns.
Traveling Sales Technician and advisor
Lokey LLC
Newport
06.2004 - 09.2009
- Assisted customers with product selection and technical inquiries.
- Installed and maintained various sales equipment and systems.
- Demonstrated product features and benefits to potential customers.
- Identified opportunities for cross-selling or up-selling additional products and services to existing customers.
- Established strong relationships with customers by providing timely responses to inquiries.
- Obtained consistent word-of-mouth referrals by fully satisfying customers with expert service.
- Resolved customer complaints in a professional manner while meeting company standards.
- Collaborated with team members to improve customer engagement strategies.
- Created presentations for prospective clients highlighting key product features.
- Maintained accurate records of sales transactions and customer interactions.
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Developed strategies to increase sales volume through effective marketing techniques.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
- Collaborated with other departments to ensure smooth delivery of products and services.
- Participated in brainstorming sessions with management team to develop innovative ideas for increasing sales efficiency.
- Provided training to new staff on product features and customer service techniques.
- Monitored competitors' activities, pricing structure, promotions, and provided insights accordingly.
- Developed key customer relationships to increase sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Phone Sales Representative
Telemarketing, Hwy 33
Orangeburg
05.2002 - 12.2002
- Conducted outbound calls to generate leads and promote services.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Managed customer inquiries, providing accurate information and support.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Utilized CRM software to track sales activities and customer interactions.
- Maintained up-to-date knowledge of products and market trends.
- Collaborated with team members to refine sales strategies and techniques.
- Recorded detailed notes on customer preferences for future reference.
- Participated in team meetings discussing strategies for improving sales performance.
- Provided feedback on ways to improve processes related to phone sales operations.
Education
National Caregiver Certification - National Caregiver Certification
American Caregiver Association
01.2026 - 06.2026
Certification Of Completion - Content Creation Introduction 101
Alison
04.2026 - 06.2026
Certification Of Completion - Working With An Aging Population
Care Academy
03.2022 - 04.2022
Certification Of Completion - Overview of Covid-19
Care Academy
02.2022 - 03.2022
Certification Of Completion - Personal Protective Equipment For Home Care
Care Academy
02.2022 - 03.2022
Certification Of Completion - Maintaining A Clean & Healthy Environment
Care Academy
01.2022 - 02.2022
Nursing Education
Orangeburg Calhoun Technical College
09.2003 - 03.2005
New Hope Christian School
Orangeburg, SCSkills
- Equipment operation
- Order management
- Time management
- Attention to detail
- Safety compliance
- Problem solving
- Technical troubleshooting
- Data analysis
- Impression techniques
- Impression taking accuracy
- Impression fabrication
- Model inspection
- Dental prosthetics fabrication
- Dental ceramic artistry
- Porcelain layering expertise
- Continuous learning mindset
- Customer service
- Calm under pressure
- Multitasking Abilities
- Task prioritization
- Analytical and critical thinking
- Relationship building
- Effective communication
- Active listening
- Verbal communication
- Friendly, positive attitude
- Organization and time management
- Problem resolution
- Critical thinking
- Excellent communication
- Remote office availability
- Excellent communication
- Remote office availability
Affiliations
I learned to do floors, take up and replace. And do flooring
I do hair extensions and rainbow coloring. Great at organizing, decluttering and decorating.
I love to take what's there and make it great without spending money that not everyone has to spend on new things for their home.
I'm a good "handy-Fran" fixing loose knobs or doors.
Holes in the wall or scratches in car paint I can repair.
I pulled up and put down new carpet in my home and others.
I redid 30 year old single wide trailer cabinets to look like million dollar mansion cabinetry.
Certification
I'm certified in:
•Working with an Aging Population
•Personal Protective Equipment for Home Care
•Overview of COVID-19
•Maintaining a Clean & Healthy Environment (Infection Control)
•Content Creation: Introduction 101
I am currently taking three other courses to familiarize myself in data annotation and content creation. I have researched and studied most myself.
I'm also a member and student of American Caregiver Association Registry preparing for my final exam for the complete Caregiver certification after completing the 140 hour course.
Unwritten
I have been a volunteer at Salvation Army helping with donations and organization of the store. I also spent a little time at a local recycling center. I have tried to experience and learn many things. I've not been into technical areas of any specific area. Just on my own desire. Furthering my knowledge can further my capabilities for countless areas of learning. I no longer have interest in working. I am ready for a career, one that doesn't require hours of physical labor. Also, I want to make money that I can live comfortably with long term.
References
References available upon request.
Timeline
Certification Of Completion - Content Creation Introduction 101
Alison
04.2026 - 06.2026
National Caregiver Certification - National Caregiver Certification
American Caregiver Association
01.2026 - 06.2026
Certification Of Completion - Working With An Aging Population
Care Academy
03.2022 - 04.2022
Certification Of Completion - Overview of Covid-19
Care Academy
02.2022 - 03.2022
Certification Of Completion - Personal Protective Equipment For Home Care
Care Academy
02.2022 - 03.2022
Certification Of Completion - Maintaining A Clean & Healthy Environment
Care Academy
01.2022 - 02.2022
Entrepreneurial esthetics
Fran Roberts
01.2019 - 06.2022
Real Estate Renovation
Bruce Furtick
08.2018 - 05.2023
Dental Lab Technician
Nature like ceramics
07.2016 - 05.2018
Hospitality Specialist & bar tender
End zone
03.2009 - 12.2012
Graphic Design Assistant
Plain or Fancy signs
04.2008 - 06.2010
Traveling Sales Technician and advisor
Lokey LLC
06.2004 - 09.2009
Nursing Education
Orangeburg Calhoun Technical College
09.2003 - 03.2005
Phone Sales Representative
Telemarketing, Hwy 33
05.2002 - 12.2002
New Hope Christian School