Frances Simmons
Greenville
Summary
Dedicated medical assistant with expertise in technical clerical tasks and patient support. Proven ability to communicate effectively with patients and staff, fostering a collaborative environment. In-depth knowledge of the medical sector and compliance with regulatory obligations.
Overview
28
28
years of professional experience
Work History
Medical Assistant/Audiology Technician
NRI
Annandale
09.2015 - Current
- Collected and labeled blood samples, dispatching them for timely analysis.
- Roomed patients, coordinating consultations and follow-ups effectively.
- Prepared patients for surgeries and assisted during procedures.
- Sterilized medical instruments to maintain hygiene standards.
- Demonstrated operation of various assistive listening devices to enhance patient experience.
- Analyzed literature from professional audiology organizations to remain informed on advancements.
Phlebotomist II
Quest Diagnostics
Leesburg
07.2004 - 12.2024
- Performed venipunctures & capillary sticks on Infants, Toddlers, and Adults.
- Processed specimens obtained from patients and specimens collected in other departments.
- Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
- Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation, and report critical issues as they occur.
Intermediate Care Technician
Veterans Affairs
Fort Belvoir
11.2023 - 02.2024
- Educated patients and families on health management and wellness strategies.
- Administered medications as prescribed by a physician or nurse practitioner.
- Provided emotional support to patients and their families during difficult times.
- Assisted with inventory management duties; tracked supplies used during patient treatments.
- Performed basic laboratory tests such as urinalysis and hematocrit levels, under the supervision of a registered nurse or doctor.
Medical Assistant/Phlebotomist
Total Primary Care, PC
Washington
10.2015 - 02.2016
- Welcome patients by greeting them in person or on the telephone.
- Verify patient information by interviewing the patient, recording medical history, and confirming purpose of the visit.
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room.
- Perform preliminary physical tests; take blood pressure, weight, and temperature; report patient history summary.
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
- Educate patients by providing medication and diet information and instructions, answering questions.
- Schedule surgeries by planning with the surgical center, verifying times with patients and preparing charts, pre-admission, and consent forms.
Clinical Assistant II/Tele-Health
Kaiser Permanente
Springfield
08.2003 - 03.2013
- Cleans, sterilizes & prepares examination rooms & medical instruments & supplies following regulatory standards & regional policies.
- Answered phones and responded to inquiries from patients or family members.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Managed patient records, including medical history and test results.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
Medical Assistant I
Nova Medical Group
Ashburn
05.1998 - 09.2001
- Collected patient medical histories and vital signs, performed venipunctures, injections, and conducted diagnostic procedures to support accurate patient assessments.
- Reacted calmly and effectively in emergencies, and added the personal, caring touch that immediately put patients at ease.
- Maintained cleanliness, sanitation, and organization of facilities, exam rooms, and equipment to ensure a safe and welcoming environment for patients.
Education
Bachelor of Science - Healthcare Administration
MUSC
Columbia, SC06-2027
Associate of Applied Science - Healthcare Professions
Blueridge CTC
Martinsburg, WV12-2025
A.A- - Sociology
Allegany College of Maryland
Cumberland, MD08-2025
A.S Degree - Liberal
Blue Ridge CTC
Martinsburg, WV05-2019
A.A.S - Board of Governors
Blue Ridge Community And Technical College
Martinsburg, WV08-2018
General Education Diploma -
PRINCE WILLIAM COUNTY
Manassas, VA01-2008
Skills
- Audiology support
- Patient management
- Patient education
- Vital signs assessment
- Clinical documentation
- Medical records management
- Infection control practices
- Healthcare collaboration
- Patient support
Timeline
Intermediate Care Technician
Veterans Affairs
11.2023 - 02.2024
Medical Assistant/Phlebotomist
Total Primary Care, PC
10.2015 - 02.2016
Medical Assistant/Audiology Technician
NRI
09.2015 - Current
Phlebotomist II
Quest Diagnostics
07.2004 - 12.2024
Clinical Assistant II/Tele-Health
Kaiser Permanente
08.2003 - 03.2013
Medical Assistant I
Nova Medical Group
05.1998 - 09.2001
Bachelor of Science - Healthcare Administration
MUSC
Associate of Applied Science - Healthcare Professions
Blueridge CTC
A.A- - Sociology
Allegany College of Maryland
A.S Degree - Liberal
Blue Ridge CTC
A.A.S - Board of Governors
Blue Ridge Community And Technical College
General Education Diploma -
PRINCE WILLIAM COUNTY