Francesca Miller
Blythewood
Summary
Proficient in accurately inputting large volumes of data, including accounts payable and inventory records. Strong background in providing exceptional customer service, resolving inquiries, and addressing customer issues promptly. Highly organized and detail-oriented, ensuring accuracy in data processing and record-keeping. Experienced in handling accounts payable data entry and resolving related discrepancies. Proven ability to lead and manage teams, ensuring operational efficiency and meeting performance goals. Proficient in Microsoft Word and familiar with the 5S methodology for workplace organization.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Intuit
04.2024 - Current
- Provided expert assistance to customers in setting up and troubleshooting their accounts, ensuring smooth and efficient use of Intuit software.
- Delivered clear, actionable guidance to enhance business operations, driving customer success and satisfaction.
- Applied strong technical skills to resolve issues swiftly, minimizing downtime for clients.
- Developed a deep understanding of the platform, becoming a key resource for customers seeking solutions and process optimization.
- Excelled in a fast-paced environment, consistently meeting or exceeding performance metrics.
Manager
Roundabouts Consignment
07.2016 - 03.2018
- Oversaw the daily operations of a retail store, managing a team of 8-10 employees
- Successfully handled staff scheduling, bank deposits, and register balancing
- Demonstrated exceptional data entry skills by accurately processing 300+ items per day
- Provided excellent customer service, resolving inquiries, answering phones, and addressing customer issues promptly
Team Leader
Bose
09.2007 - 05.2011
- Led a team of 5-7 employees in the refurbishment of electronic equipment
- Proactively ordered necessary materials to ensure smooth daily production
- Monitored performance metrics and implemented corrective measures to meet production goals
- Proficiently addressed minor soldering issues, ensuring high-quality output
Accounting Assistant
South Carolina DNR
06.2004 - 09.2007
- Input data for accounts payable with high accuracy
- Addressed and resolved issues related to incorrect account information
Education
High School Diploma -
Richland Northeast High School
Columbia, SC05.2004
Skills
- Inventory Control
- Data Entry
- Microsoft Word
- Manufacturing
- Assistant Manager Experience
- Retail Management
- 5S
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
Timeline
Customer Service Representative
Intuit
04.2024 - Current
Manager
Roundabouts Consignment
07.2016 - 03.2018
Team Leader
Bose
09.2007 - 05.2011
Accounting Assistant
South Carolina DNR
06.2004 - 09.2007
High School Diploma -
Richland Northeast High School
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