Francia Bonner
Florence
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
Florence
08.2021 - Current
- Supervised team members during high-volume service periods.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and coordinated restocking of supplies as needed.
- Ensured compliance with health and safety regulations in food preparation areas.
- Handled customer complaints and resolved issues to maintain satisfaction.
- Monitored food quality and presentation to uphold company standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Education
South Florence High School
Florence, South CarolinaSkills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Conflict resolution
- Effective communication
- Problem solving
Timeline
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
08.2021 - Current
South Florence High School