FRANK OKOTH OGWENO
IT Engineer | Hospitality Technology Specialist
Beau Vallon,13
Summary
Experienced with system architecture design, network configuration, and troubleshooting. Utilizes innovative solutions to optimize IT infrastructure and enhance system performance. Track record of successfully managing projects and ensuring seamless operation in high-pressure environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
CLUSTER IT ENGINEER
Savoy Resorts & Spa Seychelles | Coral Strands Hotel Seychelles
09.2022 - Current
- Oversee IT operations across multiple hotel properties, ensuring minimal downtime and seamless system performance
- Provide technical support for hotel staff, troubleshooting hardware, software, and network issues
- Manage Active Directory, Windows authentication, and network security policies
- Supervise vendor contracts and IT procurement, negotiating cost-effective solutions
- Implement and monitor PCI compliance and IT security best practices
- Coordinate technology setup for hotel events, ensuring smooth operations
- Manage cloud solutions and hybrid IT infrastructure to optimize performance
ICT OFFICER
Dansal & Associates Limited
09.2020 - 06.2022
- Provided end-user IT support, system administration, and infrastructure maintenance
- Assisted in network troubleshooting, server management, and IT security implementation
- Monitored and ensured IT compliance with security policies and best practices
- Managed IT procurement, working closely with vendors to ensure timely service delivery
CUSTOMER SUPPORT ENGINEER
Network Intelligent Payment Solution L.L.C.
01.2020 - 08.2020
- Provided technical support for enterprise clients, troubleshooting network and software issues
- Diagnosed and resolved printer/peripheral device issues and performed system upgrades
- Assisted in managing smart teller machines and secure payment systems
ICT OFFICER
Dansal & Associates Limited
02.2018 - 12.2019
- Installed, configured, and maintained network infrastructure and hotel management systems
- Managed IT security protocols and Active Directory-based authentication
- Provided IT training and documentation for end users
TECHNICAL SUPPORT SPECIALIST
Ekodi Limited
08.2015 - 01.2018
- Provided Level 1 and 2 IT support, troubleshooting hardware/software issues
- Managed structured cabling, network configurations, and IT documentation
- Assisted in server installations, security monitoring, and backup strategies
Education
Bachelor of Science - Information Technology
Maseno University
Kenya 01.2013 - 01.2016
Skills
Hotel IT Management & Operations
IT Help Desk & End-User Support
IT problem management
PCI Compliance & IT Security
Project Management & Vendor Coordination
Network Administration (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Microsoft Office Suite (Word, Excel, Outlook)
Mobile Device Management & Wireless Peripherals
Server Installation & Maintenance
Cloud & Virtualization Technologies
Strategic IT Planning & Business Alignment
Active Directory, Group Policy, and Exchange Administration
Windows Server & Virtualization
IT documentation
Remote support
Software configuration
Technical support
System administration
Information security
Certification
Cisco Certified Network Associate (CCNA)
Personal Information
Nationality: Kenyan
Projects And Achievements
- Successfully implemented IT infrastructure upgrades across hotel properties, improving efficiency and security.
- Led the deployment of a new IT service desk system, reducing ticket resolution time by 40%.
- Optimized hotel POS and reservation systems, improving guest experience and operational workflows.
- Awarded Employee of the Year 2023 and Employee of the Month (June 2023) for exceptional IT performance.
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of our service desk
Timeline
CLUSTER IT ENGINEER
Savoy Resorts & Spa Seychelles | Coral Strands Hotel Seychelles
09.2022 - Current
ICT OFFICER
Dansal & Associates Limited
09.2020 - 06.2022
CUSTOMER SUPPORT ENGINEER
Network Intelligent Payment Solution L.L.C.
01.2020 - 08.2020
ICT OFFICER
Dansal & Associates Limited
02.2018 - 12.2019
TECHNICAL SUPPORT SPECIALIST
Ekodi Limited
08.2015 - 01.2018
Bachelor of Science - Information Technology
Maseno University
01.2013 - 01.2016