Frasier Franklin
Goose Creek
Summary
Professional aviation leader with extensive experience in managing and directing team operations. Strong focus on team collaboration and adaptability to changing needs, ensuring optimal performance and results. Skilled in strategic planning, problem-solving, and maintaining high standards in safety and efficiency. Known for reliability and ability to inspire and guide teams to achieve set goals.
Overview
11
11
years of professional experience
Work History
Crew Chief
Envoy Airlines
11.2019 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on equipment usage and workflow efficiency.
- Coordinated task assignments to optimize productivity across crew members.
- Implemented process improvements, enhancing operational workflows and reducing downtime.
- Developed training materials for new hires, improving onboarding effectiveness.
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
Sales Associate/ Print and Marketing Specialist
Staples
01.2018 - 09.2021
- Assist in unloading freight onto the sales floor and provide help with building new displays.
- Cultivate relationships with customers, specifically Small Business customers, that result in the opportunity to assess and provide copy and print solutions that exceed their needs.
- Assist customers with their queries and provide them with the products that suit their needs.
- Manage multiple and competing priorities while providing outstanding consultative interaction, producing top-quality finished products, and establishing an opportunity to build future business with the customer.
- Trained new team members on sales techniques and store procedures to improve productivity.
Assistant Manager
Family Dollar
03.2017 - 11.2017
- Supervised daily store operations and ensured compliance with corporate policies.
- Trained and developed team members to enhance customer service skills.
- Implemented inventory management strategies to optimize stock levels.
- Resolved customer inquiries and complaints, fostering a positive shopping environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Manager
Pizza Hut
05.2015 - 03.2017
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on best practices for food safety and service excellence.
- Coordinated team schedules, balancing labor costs with operational needs effectively.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Associate Degree -
Trident Technical College
North Charleston, SC12.2025
Diploma - undefined
West Ashley High School
West Ashley, SC06.2016
Skills
- Hardworking
- Multitasking
- Organized
- Dependable
- Responsible
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
- Active Listening
- Training and mentoring
- Crew leadership
- Performance improvements
Timeline
Crew Chief
Envoy Airlines
11.2019 - Current
Sales Associate/ Print and Marketing Specialist
Staples
01.2018 - 09.2021
Assistant Manager
Family Dollar
03.2017 - 11.2017
Shift Manager
Pizza Hut
05.2015 - 03.2017
Diploma - undefined
West Ashley High School
Associate Degree -
Trident Technical College