Frissco Chamberlain
Union
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Circle K Corp
Union
2021.10 - 2025.06
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Implemented changes based on feedbacks received from customers.
- Directed customer service staff activities, including training, coaching and performance management.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
Customer Service Cashier
Dollar General Store
Union
2022.06 - 2022.08
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Customer Service Representative
Family Dollar Distribution Center
Union
2020.04 - 2021.06
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
GED -
Union High School
2008-05
Skills
Commercial is highly confidential
- Customer service
- Team leadership
- Performance management
- Call center
- Team training and development
- Customer complaint resolution
- Issue resolution
Additional Information
- 35850913772874365/%23msg-f%3A1835850924597038710/0.1?account_type=com.google&attachmentHash=c3cfcfe7_1827aef0_bcaadd31_f2e8db36_2da46ca8&mimeType=application%2Fpdf&rendition=1
Timeline
Customer Service Cashier
Dollar General Store
2022.06 - 2022.08
Customer Service Lead
Circle K Corp
2021.10 - 2025.06
Customer Service Representative
Family Dollar Distribution Center
2020.04 - 2021.06
GED -
Union High School