Gabriel Anderson
Greer
Summary
Dedicated professional with extensive experience in production and quality inspection. Strong skills in defect identification and team collaboration enhance product integrity and operational efficiency, ready to support continuous improvement initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Production Associate
BMW Manufacturing
Greer, SC
05.2019 - Current
- Operated BMW assembly door line machinery to ensure seamless production processes and meet daily targets.
- Analyzed finished products through quality inspections to guarantee adherence to BMW's exceptional quality requirements.
- Engaged with BMW and MAU team members to identify and resolve equipment issues, enhancing operational efficiency.
MAU Production Associate
MAU at BMW
Greer, SC
10.2016 - 04.2019
- Executed BMW manufacturing methodologies to support streamlined operations and maximize resource efficiency in production environments.
- Conducted thorough inspections to detect and rectify quality concerns, ensuring BMW products met integrity standards before advancing to subsequent production stages.
- Maintained proper handling of BMW door line equipment to uphold safety standards and protect team members from potential injuries.
Technical Support Representative
OpenText Inc
Alpharetta, GA
01.2013 - 09.2016
- Diagnosed and resolved technical issues for clients utilizing OpenText products to enhance user satisfaction.
- Provided comprehensive support on software features and troubleshooting methods to empower end-users in resolving issues.
- Maintained comprehensive records of customer interactions and resolutions in ticketing systems to support ongoing service improvement efforts.
- Coordinated efforts with cross-functional teams to diagnose recurring problems and devise strategic solutions.
Customer Service Representative
Coca Cola Refreshments
Alpharetta, GA
07.2010 - 12.2012
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
Music Education
South Carolina State University
Orangeburg, SCHigh School Diploma -
Greenwood High School
Greenwood, SCSkills
- Following instructions
- Positive attitude
- Quality inspection
- Defects identification
- Identifying flaws
- Computer skills
- Exceptional Microsoft Excel skills
Certification
- IPSQ
- MQC
Timeline
Production Associate
BMW Manufacturing
05.2019 - Current
MAU Production Associate
MAU at BMW
10.2016 - 04.2019
Technical Support Representative
OpenText Inc
01.2013 - 09.2016
Customer Service Representative
Coca Cola Refreshments
07.2010 - 12.2012
Music Education
South Carolina State University
High School Diploma -
Greenwood High School