Gabriel Bacote
Florence,SC
Summary
Dynamic customer representative known for superior engagement and record-keeping. Experienced in resolving inquiries across multiple communication channels, aiming to improve service quality and enhance patient satisfaction.
Overview
10
10
years of professional experience
Work History
Remote Claims Customer Representative Advocate II
Blue Cross & Blue Shield of SC
Florence, SC
12.2024 - Current
- Responded to customer inquiries, providing accurate information regarding health plans and services.
- Facilitated customer communication via multiple channels, including phone, email, chat, and social media, to enhance satisfaction and resolve issues.
- Maintained detailed records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline communication processes, improving response times.
- Engaged with numerous customers daily, maintaining a positive demeanor and focusing on enhancing overall customer satisfaction.
Medical Assistant Technician
McLeod Regional Medical Center
Florence, SC
02.2022 - 07.2025
- Assisted healthcare providers with patient examinations and procedures to ensure efficient workflow.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Assisted with billing processes by verifying insurance coverage information for patients prior to service delivery or submitting claims after appointments have been completed successfully.
- Managed the process of submitting prescriptions and refills through direct outreach to pharmacies via phone and fax.
- Traveled to various locations to support on-site assessments and facilitate project execution.
Certified Phlebotomist Technician
Coastal Cancer Center
Myrtle Beach, SC
07.2018 - 01.2022
- Performed venipuncture and capillary collections efficiently for diverse patient populations.
- Maintained compliance with safety protocols and infection control procedures consistently.
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
- Managed various administrative and clerical responsibilities to facilitate smooth office operations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Sales Associate
Belkin
Florence, SC
07.2016 - 07.2018
- Delivered exceptional customer service, enhancing overall shopping experience and satisfaction.
- Assisted in product merchandising, ensuring displays were visually appealing and aligned with brand standards.
- Maintained comprehensive knowledge of product features, effectively communicating benefits to customers.
- Processed transactions accurately, ensuring efficient checkout experiences for customers.
Education
Medical Assistant Certification -
Professional Medical Training Center
Conway, SC11-2021
High School Diploma -
South Florence High School
Florence, SC06-2019
Skills
- Superior customer interaction
- Live chat and call customer engagement
- Data entry
- Medical procedures
Timeline
Remote Claims Customer Representative Advocate II
Blue Cross & Blue Shield of SC
12.2024 - Current
Medical Assistant Technician
McLeod Regional Medical Center
02.2022 - 07.2025
Certified Phlebotomist Technician
Coastal Cancer Center
07.2018 - 01.2022
Sales Associate
Belkin
07.2016 - 07.2018
Medical Assistant Certification -
Professional Medical Training Center
High School Diploma -
South Florence High School