Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Segura Martinez

Una

Summary

Dedicated Call Center Representative with strong call handling and communication skills. Proven ability to resolve customer issues effectively while providing legendary service experiences.

Overview

18
18
years of professional experience

Work History

Contact Center Representative

TD Bank
Greenville
11.2018 - Current
  • Resolved customer issues with empathy and clear communication.
  • Assist customers with incoming calls about their accounts.
  • Provide legendary experiences in each incoming call.
  • Educated customers on product features and services effectively.
  • Maintained updated knowledge of company policies and procedures.
  • Assisted in training new representatives on call handling techniques.
  • Attended regular training sessions on relevant topics to stay updated with industry trends.

Call Center Representative

America Credit Acceptance
Spartanburg
09.2016 - 09.2018
  • Managed high call volumes while maintaining customer service standards.
  • Assisted customers with inquiries and resolved issues effectively.
  • Utilized call center software to track and manage customer requests efficiently.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Outbound calls to collect auto loan payments if behind.

Manager

Mcdonalds
Spartanburg
01.2008 - 09.2016
  • Coordinated daily operations to ensure efficient workflow and communication.
  • Assisted in implementing new policies for improved team collaboration.
  • Supported project management by organizing schedules and resources effectively.
  • Collaborated with cross-functional teams to enhance operational processes.
  • Provided training support for new team members on company procedures.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

High School Diploma -

Dorman High School
Roebuck, SC
05-2009

Skills

  • Call handling
  • Communication skills
  • Problem solving
  • Team collaboration
  • Active listening skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Contact Center Representative

TD Bank
11.2018 - Current

Call Center Representative

America Credit Acceptance
09.2016 - 09.2018

Manager

Mcdonalds
01.2008 - 09.2016

High School Diploma -

Dorman High School
Gabriela Segura Martinez