Dedicated Call Center Representative with strong call handling and communication skills. Proven ability to resolve customer issues effectively while providing legendary service experiences.
Overview
18
18
years of professional experience
Work History
Contact Center Representative
TD Bank
Greenville
11.2018 - Current
Resolved customer issues with empathy and clear communication.
Assist customers with incoming calls about their accounts.
Provide legendary experiences in each incoming call.
Educated customers on product features and services effectively.
Maintained updated knowledge of company policies and procedures.
Assisted in training new representatives on call handling techniques.
Attended regular training sessions on relevant topics to stay updated with industry trends.
Call Center Representative
America Credit Acceptance
Spartanburg
09.2016 - 09.2018
Managed high call volumes while maintaining customer service standards.
Assisted customers with inquiries and resolved issues effectively.
Utilized call center software to track and manage customer requests efficiently.
Updated customer accounts, addresses and contact information within call management databases.
Engaged actively with callers, confirming or clarifying information and diffusing anger.
Outbound calls to collect auto loan payments if behind.
Manager
Mcdonalds
Spartanburg
01.2008 - 09.2016
Coordinated daily operations to ensure efficient workflow and communication.
Assisted in implementing new policies for improved team collaboration.
Supported project management by organizing schedules and resources effectively.
Collaborated with cross-functional teams to enhance operational processes.
Provided training support for new team members on company procedures.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.