GABRIELLE DOUSE
Moore
Summary
I am a results-driven professional with extensive experience in sales management, business development, and team leadership. I thrive on driving success, inspiring teams, and achieving measurable results. With expertise in schedule preparation, inventory management, floor supervision, and operational strategy, I combine hands-on experience with a strategic mindset to exceed goals. Skilled in CRM software, sales forecasting, and process optimization, I am a proactive problem-solver and a natural leader who motivates teams to perform at their best and deliver exceptional customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BDC Sales Manager
TLC Motors
02.2022 - Current
- Led sales team to exceed monthly targets through effective coaching and strategy implementation.
- Developed and refined customer follow-up processes, enhancing lead conversion rates significantly.
- Collaborated with marketing to create dynamic campaigns, increasing brand visibility and engagement.
- Mentored new staff on best practices in customer relationship management software to enhance productivity.
- Implemented training programs focused on product knowledge, resulting in increased team confidence and sales effectiveness.
- Established key performance indicators for the BDC team, driving accountability and continuous improvement initiatives.
- Organized weekly sales meetings to discuss progress towards goals, address challenges, and share best practices among team members.
- Streamlined internal processes to improve efficiency within the sales department.
- Ensured consistent achievement of sales targets through diligent monitoring and proactive adjustments to strategies.
- Mentored junior team members, sharing industry expertise and best practices to support their professional growth and enhance overall team performance.
- Managed a team of sales representatives, providing regular training and performance evaluations.
- Maintained a thorough understanding of industry trends, adjusting tactics accordingly for continued success in a competitive market.
General Manager
Starbucks
01.2020 - 01.2022
- Oversaw daily food and beverage operations, ensuring compliance with health and safety standards.
- Developed and implemented training programs to enhance staff performance and service quality.
- Analyzed customer feedback to identify areas for service enhancement, driving guest satisfaction.
- Managed inventory control processes, reducing waste through effective tracking and ordering systems.
- Led team meetings to establish operational goals, fostering a culture of accountability among staff.
- Coordinated special events and promotions, increasing visibility and profitability of food and beverage offerings.
- Mentored junior staff in customer service excellence, contributing to a positive work environment.
- Maintained open lines of communication with staff to ensure timely execution of orders during peak service periods.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
Department Manager (People)
AMC Management (McDonald's)
04.2017 - 01.2020
- Led team to enhance customer service standards, improving guest satisfaction scores.
- Developed training programs for staff, increasing operational efficiency and employee retention.
- Implemented new scheduling system, optimizing labor costs while maintaining service quality.
- Conducted performance evaluations, providing constructive feedback to foster professional development.
- Collaborated with cross-functional teams to drive process improvements and operational excellence.
- Ensured compliance with health and safety regulations, promoting a safe work environment for all employees.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Kitchen Manager
Chipotle Mexican Grill
01.2014 - 08.2016
- I started as a cashier. Quickly learning all positions. I rose up the ladder to shift leader and then Kitchen Manager
- Oversaw daily kitchen operations, ensuring compliance with food safety standards and quality control procedures.
- Trained and mentored staff on culinary techniques, enhancing team performance and efficiency.
- Implemented inventory management systems, reducing waste and optimizing ingredient usage.
- Coordinated scheduling and labor management, improving staff utilization during peak hours.
- Analyzed kitchen processes to identify areas for improvement, leading to streamlined workflows and reduced costs.
- Implanted training programs focused on skill development, fostering a culture of continuous improvement among team members.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Education
No Degree - GED
Spartanburg Community College
Spartanburg, SC02-2020
Skills
- Market strategies
- Sales coordination
- Performance evaluation
- Target setting
- Budget management
- Direct sales
- Marketing plans
- Contract negotiation
- Product promotion
- Distribution management
- Sales coaching
- Sales forecasting
- Cost estimations
- Goal orientation
- Profit-loss projections
- Solution selling
- Pipeline management
- CRM proficiency
- Strategic selling
- Competitive intelligence
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Staff training and development
- Goal setting and achievement
- Task prioritization
- Sales targeting
- Business development and planning
- Self motivation
- Product knowledge
- Interpersonal skills
Certification
- Serve Safe
- CPR
- Phlebotomy
- Certified Nursing Assistant
Languages
English
Timeline
BDC Sales Manager
TLC Motors
02.2022 - Current
General Manager
Starbucks
01.2020 - 01.2022
Department Manager (People)
AMC Management (McDonald's)
04.2017 - 01.2020
Kitchen Manager
Chipotle Mexican Grill
01.2014 - 08.2016
No Degree - GED
Spartanburg Community College
ADDITIONAL INFORMATION
I am a hard worker. Love meeting new people and making connections. Love becoming a part of a group and together we make a team.