Gabrielle Etheredge
Columbia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Senior Data Technician
Blue Cross Blue Shield
02.2025 - Current
- Managed data entry processes to ensure accuracy and efficiency across systems.
- Collaborated with cross-functional teams to streamline data workflows and improve efficiency.
- Trained junior staff on data management best practices and system utilization.
- Implemented process improvements that reduced errors in data handling by standardizing procedures.
- Ensured timely completion of projects with strong time management and prioritization skills.
- Contributed to the development of data-driven strategies, conducting thorough research and analysis.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed and organized documents for data entry tasks.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Checked for accuracy by verifying data and records.
- Conducted audits of existing data entry processes.
Hybrid Data Processor
HUB
08.2023 - 01.2025
- Sorted and processed incoming reports before putting data into processing software.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Verified accuracy of data before transcribing.
- Performed comprehensive audits on stored information, ensuring compliance with industry regulations and standards.
- Located and corrected data entry errors and reported to management.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Monitored data entry processes and worked to improve efficiency and performance.
- Compared transcribed data with source document to detect and correct errors.
- Conducted audits of existing data entry processes.
Customer Service Supervisor
INOVALON
07.2021 - 07.2023
- Developed new leads daily
- Coached team of 20+ employees on closing techniques and overcoming objections
- Reviewed calls with team to develop strengths and consistently improve calls
- Developed and implemented new and improved outbound call scripts
- Reviewed and refined the step-by-step process for handling inbound calls
- Effectively diffused tense situations and escalations to resolve customer issues
- Proper documentation and logging of all customer information in CRM
- Revamped the discovery process during calls to determine customer needs for services
- Reviewed customer service interactions to consistently improve customer service and reviews
CUSTOMER SERVICE REPRESENTATIVE II
BLUE CROSS BLUE SHIELD
01.2019 - 07.2021
- Received 50+ inbound customer service phone calls to address customer questions and concerns
- Performed data-entry tasks
- Asked discovery questions to determine eligibility for services and to follow up on requests for information
- Compiled and reviewed medical charts
- Updated and maintained patient demographic and insurance information to keep patient files up-to-date
- Reviewed and corrected claim errors for processing
- Processed payments from medicare and insurance providers
- Followed all HIPAA policies and guidelines
Customer Service Team Leader
TELEPERFORMANCE
01.2016 - 12.2018
- Investigated and documented all customer inquiries
- Coached and developed a team of 20+ employees
- Received and processed escalations
- Observed and evaluated customer service interactions to review team performance
- Conducted consistent training and mentoring for team members to improve productivity, accuracy, and commitment to customer service
- Monitored and audited day-to-day processes and metrics for call center efficiency
Education
Midlands Technical College
Columbia, SCHigh School -
WJ Keenan High School
Columbia, SCSkills
- Communication
- MS Office
- Verifying data accuracy
- Leadership
- Critical-thinking
- Coaching and developing
- Systems management
- Task prioritization
- Meticulous attention to detail
- Continuous improvement
- Document management
- Data conversion
Timeline
Senior Data Technician
Blue Cross Blue Shield
02.2025 - Current
Hybrid Data Processor
HUB
08.2023 - 01.2025
Customer Service Supervisor
INOVALON
07.2021 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE II
BLUE CROSS BLUE SHIELD
01.2019 - 07.2021
Customer Service Team Leader
TELEPERFORMANCE
01.2016 - 12.2018
High School -
WJ Keenan High School
Midlands Technical College