GABRIELLE MCCOY
Southern Imaging Services
Rock Hill
9
years of professional experience
Leverage strong communication and team collaboration skills to facilitate client engagement and coordinate healthcare services. Proven ability to organize activities that promote socialization and recreational skill development while ensuring patient confidentiality and managing scheduling efficiently. Committed to maintaining accurate records and supporting successful operations through multitasking and organization.
Work History
Recreational Therapy Aide
1 Year 11 Months- Created engaging lesson plans that incorporated games into learning activities.
- Actively participated in interdisciplinary team meetings to discuss client progress.
- Facilitated group activities that encouraged socialization and recreational skill development.
- Organized facility events for clients to participate in outdoor recreation activities.
Patient Ambassador
2 Years 10 Months- Scheduling patients for appointments
- Educate patients on medical procedures or conditions
- Act as a liaison between the healthcare personnel by keeping the lines of communication open with patients, doctors and attorneys.
- Maintained accurate records of patient visits including progress notes, test results, prescriptions.
- Efficiently handled patient inquiries and complaints with professionalism, compassion, and understanding.
Psychiatric Technician PRN
1 Year 4 Months- Helped manage treatment for psychiatric patients by monitoring behaviors, medication compliance and vital signs.
- Works collaboratively with the health care team, is customer focused and strives to meet unit and hospital goals.
- Assists licensed staff and physicians as directed within approved standards.
- Communicates effectively in speech and writing with both staff and patients.
- Utilized therapeutic communication techniques when interacting with patients.
Administrative Assistant/Transportation
2 Years 6 Months- Provides all functions required for patient ancillary visits
- Provides administration errands when schedule permits
- Performs other related tasks as may by assigned by the Nursing Department, including administrative functions.
- Maintained files and filing, keeping sensitive information confidential.
Team Leader
2 Years 1 Month- Provides medication intake
- Mediate inter-resident conflict
- Inventory, pack, and remove previous resident's belongings
- Provides direct resident care as necessary for other staff to receive breaks or to maintain safe resident observation levels
- Makes entries as required in the communication book and as necessary in the resident's records.
- Mentored and coached team members to ensure successful performance.
Residential Counselor
1 Year 5 Months- Direct care staff on a female unit catering to self-injurious behavior, suicidal ideation, mood/conduct disorders, and behaviorally defiance
- De-escalation of intense behavior conflict utilizing therapeutic modalities appropriate for the population served
- Effective documentation of client progress with treatment per shift and oversee team members appropriately completed all necessary documentation and paperwork
- Trained to provide medication intake, CPR, and NVCI.
Education
Associate - Criminal Justice
Diploma
Skills
Patient Confidentiality
Appointment Scheduling
Excellent Communication
Team Collaboration
Customer Service
Registration and Admissions
Multitasking and Organization
EMR Updating
Heartsaver First Aid (First Aid)
Timeline
Recreational Therapy Aide
New Hope Treatment Center
09.2024 - CurrentRead More
Psychiatric Technician PRN
Peidmont Medical Ceneter
11.2023 - 03.2025Read More
Patient Ambassador
Southern Imaging Services
10.2023 - CurrentRead More
Administrative Assistant/Transportation
New Hope Treatment Center
04.2021 - 10.2023Read More
Team Leader
New Hope Treatment Center
03.2019 - 04.2021Read More
Residential Counselor
New Hope Treatment Center
10.2017 - 03.2019Read More
Rock Hill High School
Diploma
Read More
Palmetto School of Career Development
Read More
York Technical College
Associate from Criminal Justice
Read More