Gabryella Jacobs
Columbia,SC
Summary
Detail-oriented professional skilled in client communication, legal document preparation, and court processes. Committed to enhancing client relations while managing scheduling and case analysis.
Overview
4
4
years of professional experience
Work History
Probate Clerk
DMC
Columbia, SC
04.2025 - 05.2026
- Processed probate filings and maintained accurate case records for efficient workflow.
- Assisted attorneys in preparing legal documents, ensuring compliance with court standards.
- Managed scheduling of court hearings, optimizing calendar availability for clients and legal teams.
- Reviewed incoming documentation for accuracy, reducing errors in case processing.
- Communicated with clients regarding case status and procedural updates, enhancing client relations.
- Analyzed case information to support legal staff in decision-making processes effectively.
Claims Adjuster
BCBS
2501 Faraway Dr.
11.2024 - 04.2025
- Analyzed claims to determine accuracy and compliance with policy guidelines.
- Collaborated with healthcare providers to gather necessary documentation for claim processing.
- Reviewed and resolved discrepancies in claims, ensuring prompt resolution for clients.
- Maintained accurate records of claims status and outcomes using internal tracking systems.
- Educated clients on claim processes and benefits, enhancing customer satisfaction.
- Developed recommendations for process improvements based on claim review findings.
Analyst
CareCentrix
Remote
02.2024 - 11.2024
- Analyzed data trends to support strategic decision-making processes.
- Developed comprehensive reports on operational performance for internal stakeholders.
- Collaborated with cross-functional teams to optimize workflow efficiency and patient care outcomes.
- Conducted in-depth research on healthcare policies impacting service delivery models.
- Streamlined data collection processes, enhancing accuracy and reducing turnaround time.
Customer Service Representative
Vix
Remote
12.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions to ensure accuracy in billing processes.
- Trained new team members on billing procedures and customer service protocols.
- Implemented process improvements that enhanced efficiency in handling billing questions.
Customer Service Representative
Prisma Health Richland
5 Richland Medical Park Dr.
07.2023 - 12.2023
- Provided compassionate patient care while assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff, ensuring timely intervention when necessary.
- Assisted in maintaining a clean and safe environment for patients, following infection control protocols rigorously. Collaborated with interdisciplinary teams to develop individualized care plans tailored to patient needs.
- Resolved customer inquiries regarding healthcare services and insurance coverage.
- Assisted patients in scheduling appointments and managing their health records.
- Educated clients on benefits and eligibility requirements for various services.
CNA
Midlands Health and Rehabilitation Center
1007 Kings St.
05.2022 - 07.2023
- Assisted in maintaining a clean and safe environment for patients, following infection control protocols rigorously.
- Educated patients and families on care plans, promoting understanding of health conditions and recovery processes.
- Trained new staff on best practices for patient care, fostering a culture of teamwork and support.
- Advocated for patients' needs, facilitating communication between patients and healthcare providers effectively.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Notary -
Public Notary Commission
Columbia, SC02.2026
High School Diploma -
Lower Richland
2615 Lower Richland Blvd06.2020
High School Diploma -
South Carolina State University
Orangeburg, SC08.2030
Skills
- Real estate transactions
- Client communication
- Legal document preparation
- Microsoft office
- Financial recordkeeping
- Notary services
- Court filing
- Data entry
- Court processes
- Legal terminology
- Customer service
- Notary public
- Administrative support
- Interpersonal skills
- Document review
Timeline
Probate Clerk
DMC
04.2025 - 05.2026
Claims Adjuster
BCBS
11.2024 - 04.2025
Analyst
CareCentrix
02.2024 - 11.2024
Customer Service Representative
Vix
12.2023 - 02.2024
Customer Service Representative
Prisma Health Richland
07.2023 - 12.2023
CNA
Midlands Health and Rehabilitation Center
05.2022 - 07.2023
Notary -
Public Notary Commission
High School Diploma -
Lower Richland
High School Diploma -
South Carolina State University