Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Gage Underkoffler

Mount Pleasant

Summary

Seasoned Hospitality Lead with comprehensive background in hospitality management. Experience includes managing front of house operations, resolving guest issues efficiently, and ensuring high levels of customer satisfaction. Strengths lie in strong leadership, communication skills, and ability to foster positive relationships with guests and staff members. Previous work made significant impact through improved team performance and enhanced guest experiences.

Overview

3
3
years of professional experience

Work History

Hospitality Lead

P.F. Chang's Bistro
03.2024 - Current
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Trained new employees on proper cleaning techniques, customer service skills and safety protocols.
  • Performs end-of-night cash counts for precise deposit reconciliation.
  • Maintains efficient workflow and team productivity.
  • Conducts daily opening and closing procedures.
  • Resolved customer concerns through in-store and phone interactions.
  • Conducted inventory counts to verify accurate records.
  • Guides team members to address challenges and boost morale.

Line Cook

P.F. Chang's Bistro
Mt Pleasant
06.2023 - Current
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Cooked multiple orders simultaneously during busy periods.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Inspected equipment for cleanliness prior to use every shift.

Server/Bartender/Service Assistant

P.F. Chang's Bistro
Mount Pleasant
05.2022 - Current
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.

Education

Film -

Trident Technical College
North Charleston, SC
03.2017

High School -

Wando High School
Mount Pleasant, SC
01.2015

Skills

  • Cooking
  • Food Preparation
  • Restaurant Experience
  • Kitchen Experience
  • Cleaning Experience
  • Busser
  • Food Safety
  • Food Service
  • Microsoft Word
  • Serving Experience
  • Host/Hostess
  • POS
  • Restaurant Management
  • Bartending
  • Shift Management

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Hospitality Lead

P.F. Chang's Bistro
03.2024 - Current

Line Cook

P.F. Chang's Bistro
06.2023 - Current

Server/Bartender/Service Assistant

P.F. Chang's Bistro
05.2022 - Current

Film -

Trident Technical College

High School -

Wando High School

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Gage Underkoffler