Garrett Hakim
Lancaster
Summary
Proven leader with a track record of enhancing customer service at Rock Hill Nissan by resolving complaints efficiently, boosting patronage through professional conflict resolution, and streamlining service operations. Skilled in team leadership and problem-solving, adept at multitasking and fostering positive client relationships. Achieved significant improvements in service delivery by focusing on strategic staff training and operational efficiency.
Overview
9
9
years of professional experience
Work History
Service Manger
Rock Hill Nissan
08.2021 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs. As well as writing internal tickets.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Task Force General Manager
Strand Hospitality
11.2017 - 08.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Optimized budget management processes to ensure timely access to financial resources while minimizing unnecessary expenditures.
- Increased overall efficiency through the implementation of streamlined operational procedures and resource allocation.
Front Office Manager
Sheraton Pittsburgh Hotel
04.2015 - 09.2017
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
High School Diploma -
Thomas Jefferson High School
Pittsburgh, PA06.2009
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Timeline
Service Manger
Rock Hill Nissan
08.2021 - 08.2024
Task Force General Manager
Strand Hospitality
11.2017 - 08.2021
Front Office Manager
Sheraton Pittsburgh Hotel
04.2015 - 09.2017
High School Diploma -
Thomas Jefferson High School
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