GARY SMITH, JR
Lugoff,WI
Summary
Seasoned technician experienced in the maintenance and repair of electronics used in the retail industry. Effective problem solver who diagnoses and resolves issues in a timely and accurate manner.
Overview
27
27
years of professional experience
Work History
Sr. Field Service Tecnichian
Honeywell Intelligrated
2021.06 - Current
- Discussed and recommended service options with customers and explained costs involved.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Customer Service Engineer
Muller Martini Corp.
2018.05 - 2021.06
- Provided primary customer support to internal and external customers in fast-paced environment.
- Trained new personnel (2) regarding company operations, policies and services.
- Installed and configured new devices and system components.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Customer Service Technician
Intelligrated Honeywell @ Home Depot Distribution
2014.05 - 2018.04
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Worked with IT help desk on more than 10 occasions to solve issues with HMI after software upgrades.
Maintenance Mechanic
Target Distribution
2004.06 - 2014.05
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Reviewed technical documentation to perform accurate repairs on diverse equipment.
- Tested and repaired electric motors, variable frequency drives, alarms and control systems.Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Electrician
Fogle Electric Co
1997.06 - 2003.11
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Consulted with supervisor electrician regarding likely risks associated with assigned job.
Education
Diploma - industrial eletricity and eltronics
Midlands Technical College
West Columbia, SC2004
High School Diploma - undefined
Fairfield central high school
Winnsboro, Sc1995
Certificate: welding - welding
Faifield county career center
Winnsboro, SC1995
Skills
- Welding Strong mechanical aptitude
- AC and DC motors forklift repair
- PC programming terminals experience with vfd,vlc,plc
- Academic
- DC
- Electronics
- Forklift
- Mechanical
- Mechanic
- Plc
- Power tools
- Programming
- Repairs
- Soldering
- Welding
Accomplishments
- Independently maintained and operated more than 7miles of conveyors and processing machines.
Timeline
Sr. Field Service Tecnichian
Honeywell Intelligrated
2021.06 - Current
Customer Service Engineer
Muller Martini Corp.
2018.05 - 2021.06
Customer Service Technician
Intelligrated Honeywell @ Home Depot Distribution
2014.05 - 2018.04
Maintenance Mechanic
Target Distribution
2004.06 - 2014.05
Electrician
Fogle Electric Co
1997.06 - 2003.11
Diploma - industrial eletricity and eltronics
Midlands Technical College
High School Diploma - undefined
Fairfield central high school
Certificate: welding - welding
Faifield county career center