Gavin Kenney
Galivants Ferry
Summary
Experienced with operational management, team leadership, sales, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
7
7
years of professional experience
Work History
Store Manager
Russell Cellular
04.2024 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Tow Truck Driver
Jl Automotive & Towing
01.2023 - 01.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Tow Truck Driver
Steve Automotive
03.2020 - 04.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Assistant Store Manager
Greens Office Supply
02.2018 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Toms River South High School
Toms River06-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Store merchandising
- Retail inventory management
- POS systems
- Shift scheduling
- Staff supervision
- Sales expertise
- Policies and procedures
Timeline
Store Manager
Russell Cellular
04.2024 - 01.2025
Tow Truck Driver
Jl Automotive & Towing
01.2023 - 01.2024
Tow Truck Driver
Steve Automotive
03.2020 - 04.2023
Assistant Store Manager
Greens Office Supply
02.2018 - 08.2020
High School Diploma -
Toms River South High School
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