Gema Amaya
North Myrtle Beach
Summary
At Johnny D's Waffles, I excelled in a fast-paced environment, showcasing exceptional customer service and a strong work ethic. My expertise in multitasking and the POS system enhanced dining experiences, leading to efficient service and positive customer feedback. Skilled in both team collaboration and guest engagement, I consistently ensured satisfaction and operational excellence.
Overview
1
1
year of professional experience
Work History
Server
Johnny D's Waffles
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Esthetician License - Esthetics
International Beaufy School
Martinsburg, WV04.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Team collaboration
- Order accuracy
- Multitasking and organization
- Point-of-sale system
Timeline
Server
Johnny D's Waffles
03.2024 - Current
Esthetician License - Esthetics
International Beaufy School
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