Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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GENESIS AMILL DE JESUS

SUMMERVILLE,SC

Summary

Dynamic and detail-oriented professional with a proven track record in coordinating complex tasks and ensuring seamless operations across diverse environments. Expertise in managing schedules, resources, and stakeholders to achieve project goals while optimizing productivity and service quality. Recognized for strong team collaboration and a results-driven approach, consistently excelling in dynamic settings through exceptional customer service and problem-solving skills. Experienced in team leadership and operational management, leveraging strong organizational abilities to enhance workflow and foster a collaborative work environment that drives collective success.

Overview

13
13
years of professional experience

Work History

BOL Coordinator

Gerber Childrenswear, LLC
01.2020 - Current
  • Checking driver’s in and out Organize consistent schedule to stay on top of billing tasks and avoid payment delays.
  • Verified and input billing charges into applicable systems. Track customers records and accounts, Driver’s assignation, driver’s ETAS.
  • Discussed inquiries with customers to address questions, rates, procedures, complaints, chargebacks etc.
  • Maintaining good relationship with Key client personnel to understand business operations, Processes and functions. Supervised and Reviewed work performed by other employees from our departments.
  • Answering multi-line phone calls, emails, Inventory control, Quality control, Cycle counts Handing complaints, reviews, and chargebacks.
  • Reporting Business information to company Owner and other members of the company.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Translating English to Spanish and Spanish to English.
  • Communicate across departments to ensure that waves, shipments and load are being done in a timely manner and to prepare work ahead.
  • Collaborating with internals and externals vendors, managers, supervisors, leads and employees to ensure smooth operations.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Entered data, generated reports, and produced tracking documents.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

TEAM LEAD AND SUPERVISOR

Fruit of the Loom
01.2015 - 01.2017
  • Translating
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answering and creating emails.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Creating and managing reports.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Strengthened client relationships through regular communication and excellent customer service.

AREA SUPERVISOR

Sonoco Recycling
01.2013 - 01.2015
  • .Task assignation
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Supervising work performed by all employees.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.

Education

High School Diploma -

Skills

  • Bilingual
  • Fast learner and proactive
  • Excellent communication skills
  • Multiple systems and different sites knowledge
  • Professional networking
  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Staff management
  • Administrative leadership
  • Database management
  • Staff supervision

LANGUAGES

Spanish | Native
English | Advanced

Timeline

BOL Coordinator

Gerber Childrenswear, LLC
01.2020 - Current

TEAM LEAD AND SUPERVISOR

Fruit of the Loom
01.2015 - 01.2017

AREA SUPERVISOR

Sonoco Recycling
01.2013 - 01.2015

High School Diploma -

GENESIS AMILL DE JESUS