Dynamic and detail-oriented professional with a proven track record in coordinating complex tasks and ensuring seamless operations across diverse environments. Expertise in managing schedules, resources, and stakeholders to achieve project goals while optimizing productivity and service quality. Recognized for strong team collaboration and a results-driven approach, consistently excelling in dynamic settings through exceptional customer service and problem-solving skills. Experienced in team leadership and operational management, leveraging strong organizational abilities to enhance workflow and foster a collaborative work environment that drives collective success.
Overview
13
13
years of professional experience
Work History
BOL Coordinator
Gerber Childrenswear, LLC
01.2020 - Current
Checking driver’s in and out Organize consistent schedule to stay on top of billing tasks and avoid payment delays.
Verified and input billing charges into applicable systems. Track customers records and accounts, Driver’s assignation, driver’s ETAS.
Discussed inquiries with customers to address questions, rates, procedures, complaints, chargebacks etc.
Maintaining good relationship with Key client personnel to understand business operations, Processes and functions. Supervised and Reviewed work performed by other employees from our departments.
Reporting Business information to company Owner and other members of the company.
Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
Translating English to Spanish and Spanish to English.
Communicate across departments to ensure that waves, shipments and load are being done in a timely manner and to prepare work ahead.
Collaborating with internals and externals vendors, managers, supervisors, leads and employees to ensure smooth operations.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Entered data, generated reports, and produced tracking documents.
Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
TEAM LEAD AND SUPERVISOR
Fruit of the Loom
01.2015 - 01.2017
Translating
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Answering and creating emails.
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Creating and managing reports.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided exceptional customer service, resolving issues promptly and professionally.
Strengthened client relationships through regular communication and excellent customer service.
AREA SUPERVISOR
Sonoco Recycling
01.2013 - 01.2015
.Task assignation
Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Supervising work performed by all employees.
Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Provided ongoing coaching to staff members, promoting skill development and career progression.
Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.