Genesis Fripp
Beaufort
Summary
Customer-focused Guest Service Leader known for high productivity and efficient task completion. Possess specialized skills in guest relations, complaint resolution, and service optimization. Excel in communication, teamwork, and adaptability, ensuring positive guest experiences and operational success.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Guest Service Leader
Pilot Travel Centers
Hardeeville
03.2024 - Current
- Managed guest inquiries and resolved issues promptly and professionally.
- Trained new team members on customer service protocols and operational procedures.
- Oversaw daily operations to ensure a clean and welcoming environment for guests.
Shift Leader
Parker’s
Bluffton
08.2022 - 02.2024
- Monitored cash registers and processed transactions accurately.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Security Officer
Securitas Security Services
Bluffton
04.2021 - 01.2024
- Monitored premises to ensure safety and security protocols were followed consistently.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, assessing situations effectively.
Education
Medication Technology - Medical Technology
Beacon Hill Career Traininv
03.2026 - 04.2026
Skyview High School
Atlanta, GASkills
- Customer service
- Team leadership
- Conflict resolution
- Training and development
- Guest relations
- Strong leadership
- Detail-oriented
Timeline
Medication Technology - Medical Technology
Beacon Hill Career Traininv
03.2026 - 04.2026
Guest Service Leader
Pilot Travel Centers
03.2024 - Current
Shift Leader
Parker’s
08.2022 - 02.2024
Security Officer
Securitas Security Services
04.2021 - 01.2024
Skyview High School