Geoffrey Allen
Williston
Summary
Dynamic Network Technician II with proven expertise in troubleshooting and optimizing network systems at the Department of Health and Human Services. Adept in cybersecurity practices and technical documentation, I excel in problem-solving and user support, ensuring efficient operations and enhanced productivity across diverse environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Technician II
Department of Health and Human Services
Aiken
07.2023 - Current
- Analyze, test, and troubleshoot network systems.
- Troubleshoot system failures and assist end users by installing maintaining and repairing hardware & software components.
- Preform tests and run diagnostics on agency systems to maximize productivity and evaluate where change management could be better utilized.
- Ensuring proper documentation is maintained regarding issues and best practices for agency network and user systems.
Cyber Crimes Investigator
Barnwell County Sheriff's Office
Barnwell
10.2019 - 07.2023
- Provide public safety by maintaining order, responding to emergencies, protecting people and property, enforcing state laws, and promoting good community relations.
- Investigate computer related crimes using database software such as Southern Software RMS and investigative tools through ICAC (internet crimes against children) and NDCAC (National Domestic communications assistance center).
- Assisted other investigators with IT related issues including troubleshooting law enforcement investigative systems, software, and gathering data for investigative purposes.
- Educated and assisted victims of computer crimes with insuring that best cybersecurity practices are implemented.
Corporal
Town of Williston Police Department
Williston
04.2017 - 10.2019
- Supervised night shift and helped to develop and enhance employee knowledge and skills through on-the-job training.
- Responded immediately to reports of automobile accidents and criminal activity.
- Talked regularly with citizens to establish rapport and become a familiar presence in the area.
- Assisted other police officers with IT related issues including troubleshooting law enforcement investigative systems, software, and gathering data for investigative purposes.
- Developed and implemented an evidence log system for evidence gathered through investigations and input data related to evidence processing.
Product Merchandiser
Beverage South of Aiken
Aiken
09.2014 - 12.2016
- Provided customer service using extensive product knowledge of several alcoholic beverages.
- Organized and stocked merchandise to keep the necessary levels for sales demand.
- Communicated product value, quality, and style to educate and entice potential customers.
- Utilized Microsoft Excel for use of data gathering to verify service and client satisfaction.
Shift Supervisor
Rite-Aid Pharmacy
Williston
07.2013 - 09.2014
- Provided on-the-job training to new staff members.
- Developed strategies for improving operational efficiency and customer service levels.
- Responded promptly to customer inquiries or complaints, professionally.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Associate of Science - Computer Science
Franklin University
Columbus, OH04.2022
Bachelor of Arts - Sociology
University of South Carolina Aiken
Aiken, SC12.2016
Skills
- Network troubleshooting expertise
- System diagnostics and hardware configuration
- Software maintenance and version control
- Technical writing and issue tracking systems
- User assistance and support services
- Team collaboration and problem solving
- Programming languages: Python, HTML/CSS, SQL, Java
- Hardware installation skills
- Network security practices
- System administration functions
- Cybersecurity knowledge
- Effective problem solving
- Customer service support
- Technical documentation proficiency
Certification
- CompTIA Security+ Certified
- CompTIA A+ Certified
- ISC2 CC certified
- Dell Tech Direct Certified
Accomplishments
- Achieved Valedictorian honors by graduating with a 4.0 GPA, demonstrating consistent academic excellence
- Earned placement on the Dean's List multiple times, reflecting strong performance and dedication throughout college
- Recognized as Most Helpful Field Technician of the Month at DHHS on several occasions for delivering outstanding support and teamwork
- Awarded multiple Geek Seeker Awards from DHHS managers for problem‑solving skills, technical expertise, and contributions to team success
Training
Completed Network + preparation course.
Timeline
Network Technician II
Department of Health and Human Services
07.2023 - Current
Cyber Crimes Investigator
Barnwell County Sheriff's Office
10.2019 - 07.2023
Corporal
Town of Williston Police Department
04.2017 - 10.2019
Product Merchandiser
Beverage South of Aiken
09.2014 - 12.2016
Shift Supervisor
Rite-Aid Pharmacy
07.2013 - 09.2014
Associate of Science - Computer Science
Franklin University
Bachelor of Arts - Sociology
University of South Carolina Aiken