Geoffrey Layman
Newberry
Summary
Dynamic IT leader with a strong background in improving operations and elevating service delivery. Experienced in project management, data-driven decision-making, vendor management, and automated metering infrastructure (AMI), with a proven ability to enhance efficiency, strengthen partnerships, and support long-term strategic business objectives.
Overview
10
10
years of professional experience
Work History
IT/OT Manager
City Of Newberry
Newberry
05.2022 - Current
- Managed IT/OT infrastructure and systems to optimize operations and improve service delivery.
- Managed the AMI systems to ensure read reliability, alerts, and overall system performance.
- Implemented IT policies to strengthen data protection and ensure system integrity across departments.
- Coordinated IT support to resolve technical issues promptly and effectively.
- Managed IT budget, ensuring efficient resource allocation.
- Cultivated relationships with vendors to streamline software and hardware procurement processes.
Network and Systems Administrator
City Of Newberry
Newberry
07.2018 - 05.2022
- Configured and maintained system hardware, software, and network components to support reliable IT operations.
- Monitored system performance and identified potential issues, enabling proactive resolutions for optimal efficiency.
- Secured user accounts and permissions within city systems to protect sensitive information.
- Deployed operating system upgrades and security patches following IT policies.
- Maintained inventory of hardware assets, ensuring accurate tracking of servers, laptops, and desktops for resource management.
IT Support Technician
City Of Newberry
Newberry
03.2016 - 07.2018
- Responded to help desk tickets in a timely manner, ensuring user satisfaction.
- Diagnosed hardware issues in servers, workstations, laptops, printers
- Managed inventory of IT equipment, including servers, laptops, desktops, and printers.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT10.2021
Associate of Science - Computer Technology - Network Administration
Piedmont Technical College
Greenwood, SC08.2010
High School Diploma -
Newberry High School
Newberry, SC05.2005
Skills
- Automated Metering Infrastructure (AMI)
- Project Management
- Data analysis
- Vendor management
- Multitasking
- Customer Service
- IT Leadership
- Attention to Detail
Timeline
IT/OT Manager
City Of Newberry
05.2022 - Current
Network and Systems Administrator
City Of Newberry
07.2018 - 05.2022
IT Support Technician
City Of Newberry
03.2016 - 07.2018
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Computer Technology - Network Administration
Piedmont Technical College
High School Diploma -
Newberry High School