GIANNA KOGER
Ruffin
Summary
Dynamic professional with a proven track record at SmartStyle Hair Salon, enhancing client satisfaction and staff skill set. Expert in hair styling techniques and customer relations, adept at budgeting and finance. Successfully developed loyalty programs and recruited top talent, significantly improving service offerings and employee retention.
Overview
10
10
years of professional experience
Work History
Hair Salon Manager
SmartStyle Hair Salon
09.2020 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
Customer Service Representative
Dollar General Store
04.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Carolina Executive Realty
03.2015 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Business Administration
Saint Augustine's University
Raleigh, NC05-2012
Skills
- Hair styling techniques
- Client consultation
- Appointment scheduling
- Employee retention
- Marketing and promotions
- Customer feedback analysis
- Budgeting and finance
- Critical thinking
- Data entry
- Customer relations
- Customer service
- Active listening
- Problem resolution
Timeline
Hair Salon Manager
SmartStyle Hair Salon
09.2020 - Current
Customer Service Representative
Dollar General Store
04.2017 - 01.2018
Receptionist
Carolina Executive Realty
03.2015 - 01.2017
No Degree - Business Administration
Saint Augustine's University
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