GINGER NORRIS
Green Sea
Summary
Customer service representative committed to helping the customers resolve any issues. Resourceful problem solver in stressful situations while assisting customers.
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
21
21
years of professional experience
Work History
Care Coordinator
Included Health
01.2021 - 11.2025
- Assisting customers with locating providers, claims issues, benefits during the calls or setting up task for further assistance.
Mogel LLC
09.2020 - 01.2021
- Assisting customers when they call in with a problem. I assist the member by providing the correct information to the member or transfer the member to the correct department.
Quality Analyst
Atlantic Packaging
08.2016 - 08.2020
- I started out at Atlantic Packaging by running a machine and in April 2019 I moved to the Quality Analyst position.
- As a Quality Analyst I would go around to each machine to check the quality of work being produced every hour.
- At Atlantic Packaging the cardboard frames for air filters are Made.
Customer Service Representative
Blue Cross Blue Shield of SC
08.2004 - 07.2016
- I worked in the call center for BCBS on the phone assisting the customers with any issues.
- I also worked handling the written correspondence correcting any issues.
Education
Myrtle Beach High School
Myrtle Beach, SC07.1996
Skills
- Competent
- Subject matter expert
- Proficient in keyboarding
- Customer engagement
- Driven to achieve
- Computer proficiency
- Active listening skills
- Empathetic understanding
Languages
English
Timeline
Care Coordinator
Included Health
01.2021 - 11.2025
Mogel LLC
09.2020 - 01.2021
Quality Analyst
Atlantic Packaging
08.2016 - 08.2020
Customer Service Representative
Blue Cross Blue Shield of SC
08.2004 - 07.2016
Myrtle Beach High School