Gladys Kabir
Walmart
Westminster
30
years of professional experience
Results-oriented Retail Operations Leader experienced in enhancing customer satisfaction and operational efficiency. Achieved improved team performance through strategic planning, training implementation, and mentorship. Focused on driving sales growth and delivering exceptional customer experiences.
Work History
Front End Manager
2 Years- Led daily front-end operations to enhance customer service and satisfaction.
- Implemented merchandising strategies to optimize product visibility and sales.
- Monitored inventory levels to ensure stock availability for customers.
- Maintained compliance with company policies and safety regulations at the front end.
- Utilized point-of-sale systems to streamline transactions and reduce wait times.
- Monitored cash drawers in 20+ checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Addressed customer inquiries and resolved issues promptly to improve experience.
- Maintained strong customer relations and effective customer service standards.
Fashion Team Lead
1 Year 4 Months- Led team in achieving operational efficiency and meeting store performance goals.
- Implemented training programs to enhance staff skills and improve customer service.
- Streamlined inventory management processes, reducing stock discrepancies.
General Manager
8 Months- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs for staff to enhance performance and operational efficiency.
- Managed inventory control processes to minimize waste and optimize stock levels.
- Fostered a positive work environment through effective team leadership and conflict resolution.
- Ensured compliance with health, safety, and food quality standards across all operations.
- Developed promotional strategies to increase customer engagement and brand loyalty.
- Collaborated with corporate management on strategic initiatives to enhance overall business performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Stocker
10 Months- Stocked shelves efficiently to ensure product availability and customer satisfaction.
- Organized inventory in accordance with company standards for optimal accessibility.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
- Assisted in maintaining a clean and safe work environment, adhering to safety protocols.
Executive Housekeeping Manager
7 Years 11 Months- Supervised daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff to enhance efficiency and service quality.
- Managed inventory control processes, optimizing supply usage and reducing costs effectively.
- Collaborated with front desk and maintenance teams to ensure seamless guest experiences during stay.
Department Manager
6 Years 1 Month- Implemented cost-saving initiatives that reduced operational expenses significantly.
- Streamlined inventory management processes, improving stock accuracy and efficiency.
- Developed training programs to enhance employee performance and engagement.
- Oversaw daily operations to ensure compliance with company standards and policies.
Front End Supervisor
1 Year 11 Months- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and developed team members on store policies and customer service standards.
- Managed inventory levels, coordinating stock replenishment to minimize shortages.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
Customer Service Manager
3 Years 4 Months- Led customer service initiatives to enhance customer satisfaction and loyalty.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented feedback mechanisms to address customer concerns proactively.
- Coordinated scheduling and workflow to optimize team performance during peak periods.
Overnight Stocker
5 Years 8 Months- Maintained inventory accuracy through regular cycle counts and stock audits.
- Organized and stocked merchandise on shelves to ensure optimal product visibility.
- Collaborated with team members to streamline stocking processes and improve efficiency.
- Trained new employees on safety protocols and proper stocking techniques.
Education
GED
Skills
Cash handling
Staff management
Team management
Performance enhancement
Safety compliance
Team supervision
Inventory management
Point-of-sale management
Performance optimization
Performance improvements
Employee training
Accident response
Timeline
Front End Manager
Walmart
08.2024 - CurrentRead More
Fashion Team Lead
Walmart
04.2023 - 08.2024Read More
General Manager
Burger King
07.2022 - 03.2023Read More
Stocker
Walmart
08.2021 - 06.2022Read More
Executive Housekeeping Manager
Hampton Inn & Suites By Hilton
09.2013 - 08.2021Read More
Department Manager
Walmart
06.2007 - 07.2013Read More
Front End Supervisor
Walmart
06.2005 - 05.2007Read More
Customer Service Manager
Walmart
02.2002 - 06.2005Read More
Overnight Stocker
Walmart
06.1996 - 02.2002Read More
Adult Education
GED
Read More