Gladys Pareja
Elgin
Summary
Detail-oriented and creative Cosmetologist bringing a verifiable track record of consistently enhancing and maintaining client satisfaction through demonstrating knowledge of the latest trends. Exceptional hairstyling skills and the ability to recommend hair and cosmetic products to clients.
Overview
11
11
years of professional experience
Work History
Salon Assistant/Hairstylist
Salon Bella
07.2018 - Current
- Provide front end receptionist duties in high customer turn around, answer multiline telephone calls and customers' inquiries
- Offered exceptional service and support to walk-in and scheduled customers.
- Ensure that hair product displays are properly stock and look appealing
- Give useful advice and ultimately sell the customers the products
- Perform a variety of services including haircutting, color, and bridal services on clients
- Accept payments for services rendered, maintain receivable records, and prebook clients accordingly.
Retail Fashion Consultant
Handpicked Inc.
06.2013 - 07.2016
- Greeted customers in a courteous and professional manner, while providing quality customer service
- Preformed opening and closing procedures effectively according to store policies and procedures
- Processed and replenished merchandise and ensured stock availability on the assigned floor
- Built lasting relationships through personal interaction and savings incentives to preserve clientele
- Helped customers in their purchasing decisions through use of probing and open-ended questions to determine their needs and financial capabilities.
Bank Teller
Wells Fargo
09.2014 - 04.2015
- Assisted customers daily with their accounts while providing exceptional customer service
- Accurately processed customer transactions, cross-sell of branch banking products, and ensured outstanding client service and support was maintained
- Assisted in lobby management initiatives; engaged customers in conversation regarding services offered, location of personnel, and other related customer service activities
- Maintained updated reports at all times to ensure accurate auditing; led document audits, regularly exceeding audit interview expectations.
Education
Certification - Licensed Cosmetologist
Virginia College
01.2018
Skills
- Team Player
- Customer Service Relations
- Recordkeeping
- Oral & Written Communications in English & Spanish
- Interpersonal Skills
- Time Management
- Complaint Resolution
- Quality Management
- Performance Appraisals
Timeline
Salon Assistant/Hairstylist
Salon Bella
07.2018 - Current
Bank Teller
Wells Fargo
09.2014 - 04.2015
Retail Fashion Consultant
Handpicked Inc.
06.2013 - 07.2016
Certification - Licensed Cosmetologist
Virginia College
Similar Profiles
Molly BrennanMolly Brennan
Hair Salon Receptionist at Salon BellaHair Salon Receptionist at Salon Bella
Yaimi SanchezYaimi Sanchez
Administrative Assistant at Salon BellaAdministrative Assistant at Salon Bella
Rita ChopkoRita Chopko
Receptionist / CSR at Salon Bella NaturaReceptionist / CSR at Salon Bella Natura