Gloria Alfaro
Lexington
Summary
Dynamic and results-oriented professional with a proven track record at Macy's, adept in client relationship building and inventory management. Excelled in enhancing client retention through exceptional service and strategic marketing, boosting sales with creative merchandising. Skilled in team leadership and client needs assessment, fostering strong client and team connections.
Overview
16
16
years of professional experience
Work History
Personal Stylist
Macy's
04.2018 - Current
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
- Implemented successful marketing strategies such as social media campaigns, blog posts, and networking events to attract new potential clientele.
- Maintained up-to-date knowledge of new fashions by attending industry event shows, monitoring consumer market trends and regularly attending new product training.
- Built a diverse clientele base through word-of-mouth referrals, highlighting exceptional customer service abilities and industry expertise.
- Maintained a high level of professionalism at all times, respecting client confidentiality and privacy while providing exceptional service.
Counter Manager
Estee Lauder
03.2014 - 04.2018
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
Boutique Manager
Bare Minerals
04.2009 - 03.2014
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
Education
Associate of Applied Business - Business Management
Nassau Community College
Garden City, NY06-2006
Skills
- Client relationship building
- Branding
- Store operations
- Training and mentoring
- Team leadership
- Store opening and closing
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
- Recruitment and hiring
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Personal Stylist
Macy's
04.2018 - Current
Counter Manager
Estee Lauder
03.2014 - 04.2018
Boutique Manager
Bare Minerals
04.2009 - 03.2014
Associate of Applied Business - Business Management
Nassau Community College
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