Gloria James
Florence
Summary
Dynamic Assistant Director of Housekeeping with a proven track record at McLeod Regional Medical Center, enhancing guest satisfaction through effective scheduling coordination and quality assurance. Skilled in recruitment and hiring, I foster teamwork and adaptability, driving operational efficiency and maintaining high sanitation standards to ensure a safe environment for patients and staff. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Director of Housekeeping
McLeod Regional Medical Center
09.2018 - Current
- Directed daily operations of housekeeping team, ensuring high standards of cleanliness and patient safety.
- Developed training programs for staff, enhancing skill sets and operational efficiency across all shifts.
- Implemented quality control measures, maintaining compliance with healthcare regulations and organizational policies.
- Coordinated scheduling and resource allocation, optimizing workflow to meet departmental needs effectively.
- Led initiatives to improve sanitation processes, contributing to a healthier environment for patients and staff.
- Mentored junior staff members, fostering professional growth and promoting teamwork within the department.
- Analyzed performance metrics to identify areas for improvement, driving strategic decisions for operational enhancements.
- Collaborated with hospital administration on budget management, prioritizing resource utilization within housekeeping services.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry Patients as well as Patients Family.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Director of Housekeeping
Crothall Healthcare Environmental Services
02.2016 - 09.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Mentored junior staff members, fostering professional growth and promoting teamwork within the department.
- Led initiatives to improve sanitation processes, contributing to a healthier environment for patients and staff.
- Implemented quality control measures, maintaining compliance with healthcare regulations and organizational policies.
- Developed training programs for staff, enhancing skill sets and operational efficiency across all shifts.
- Directed daily operations of housekeeping team, ensuring high standards of cleanliness and patient safety.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Increased employee performance through effective supervision and training.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Collaborated with management to develop and implement housekeeping policies and procedures.
Assistant Director of Housekeeping
Crothall Healthcare Environmental Services
05.2007 - 02.2016
- Collaborated with management to develop and implement housekeeping policies and procedures.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Coordinated scheduling and resource allocation, optimizing workflow to meet departmental needs effectively.
- Collaborated with hospital administration on budget management, prioritizing resource utilization within housekeeping services.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Communicated repair needs to maintenance staff.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular inspections to verify compliance with housekeeping standards.
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased employee performance through effective supervision and training.
- Addressed concerns promptly and professionally, demonstrating a commitment to customer service excellence.
Food Service Director
Federal Barreau of Prisons
06.1999 - 05.2007
- Directed daily operations of food service department, ensuring compliance with industry standards and regulations.
- Developed and implemented strategic plans to enhance menu offerings and improve customer satisfaction.
- Led training programs for staff, fostering a culture of continuous improvement and operational excellence.
- Oversaw budgeting and financial management, optimizing resource allocation for maximum efficiency.
- Collaborated with suppliers to negotiate contracts, ensuring high-quality ingredients at competitive prices.
- Established safety protocols, resulting in improved workplace safety and reduced incidents.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Implemented Inmate training programs to improve culinary skills and knowledge of food safety procedures.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Designed creative menus that catered to various dietary needs while maintaining an appealing aesthetic for Inmates.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts.
Education
Columbia County High School
Lake City, FLBethune-Cookman University
Daytona Beach, FLSkills
- Guest satisfaction
- Health and safety
- Sanitation standards
- Recruitment and hiring
- Scheduling coordination
- Customer service
- Managing operations and efficiency
- Self motivation
- Professional and courteous
- Adaptability and flexibility
- Effective communication
- Problem-solving
- Teamwork
- Quality assurance
Certification
- CM - Certified Manager Certification
Timeline
Assistant Director of Housekeeping
McLeod Regional Medical Center
09.2018 - Current
Assistant Director of Housekeeping
Crothall Healthcare Environmental Services
02.2016 - 09.2018
Assistant Director of Housekeeping
Crothall Healthcare Environmental Services
05.2007 - 02.2016
Food Service Director
Federal Barreau of Prisons
06.1999 - 05.2007
Columbia County High School
Bethune-Cookman University
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