Gloria Hammond
Blackville
Summary
Detail-oriented office assistant with expertise in data entry, customer service, and inventory management. Committed to maintaining an organized office environment and ensuring seamless operations.
Overview
16
16
years of professional experience
Work History
Office Assistant
World Finance
Williston
04.2013 - 09.2019
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Tracked and managed office supply inventory, ensuring timely orders to maintain optimal stock levels.
- Maintained confidentiality of sensitive information and documents.
- Scheduled and organized meetings and appointments for management, ensuring efficient use of time and resources.
- Addressed customer inquiries and resolved issues promptly to enhance service satisfaction.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Handled cash transactions by collecting, counting, and disbursing money accurately.
- Monitored and directed work of lower-level clerks.
Training Officer
Bamberg County Detention Center
Bamberg
08.2003 - 10.2011
- Developed training programs for staff on detention center policies.
- Delivered workshops on conflict resolution and communication skills.
- Assessed training needs within facility to align programs with staff requirements.
- Coordinated orientation sessions for new employees at the detention center.
- Monitored safety and security protocol compliance during training sessions to ensure adherence to regulations.
- Created and maintained employee training records database to track progress and compliance.
- Provided instructional guidance to trainers and trainees during sessions.
- Created and utilized successful lesson plans to train on outlined material.
- Conducted assessments to evaluate the effectiveness of current training methods.
- Determined training needs and developed related classes.
- Designed and produced instructional materials, such as handouts, manuals, audiovisual aids, computer tutorials.
- Recommended strategies for employee development initiatives.
- Utilized various training methodologies, including classroom instruction, online modules, and hands-on practice.
- Developed and maintained up-to-date training materials, including manuals, handouts, and instructional videos.
Education
High School Diploma -
Denmark Olar High School
Denmark, SC05-1981
Skills
- Office organization
- Meeting scheduling
- Data entry
- Customer service
- Supply chain coordination
- Training development
Timeline
Office Assistant
World Finance
04.2013 - 09.2019
Training Officer
Bamberg County Detention Center
08.2003 - 10.2011
High School Diploma -
Denmark Olar High School