Glory Williams
Greenwood
Summary
Dynamic Store Manager with extensive experience at Check N Go, excelling in customer service and team leadership. Proven track record in enhancing store profitability through effective cash management and employee training. Skilled in problem-solving and fostering positive customer relations, ensuring a safe and organized shopping environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Check N Go
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies.
- Responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.
Assistant Manager
Check N Go
07.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Serve as a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Embody the company’s identity in behavior, values, and ethics in support of our mission.
- Responsible for ensuring outstanding customer service and regulatory excellence
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Full Time Assistant Manager
Rue 21
09.2022 - 07.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assist store manager by taking over a Division Of Responsibility(DOR). My current DOR is Process. | audit daily paperwork, make sure store is ready for LP audits.
- Make sure deposit logs, match with daily deposits, file bank paperwork, and also make sure the nightly closing paperwork is audited and filed. Also ordering necessary supplies for the store. Also put in tickets for contractors if there is an issue with maintenance of the store. Must be able to open and close, and be on standby if needed.
Sales Associate
Kohl's
10.2018 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Music - Voice
Lander University
Greenwood, SCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Employee training
- Recruitment and hiring
- POS/POC systems
- Team building and leadership
- Goals and performance
- Team motivation
- Recruiting and hiring
- Staff supervision
- Employee Scheduling
- People Skills
- Customer Service
Timeline
Store Manager
Check N Go
09.2024 - Current
Assistant Manager
Check N Go
07.2023 - 09.2024
Full Time Assistant Manager
Rue 21
09.2022 - 07.2023
Sales Associate
Kohl's
10.2018 - 09.2022
Bachelor Of Music - Voice
Lander University
Similar Profiles
Raven WoodsRaven Woods
Assistant Store Manager at Check N GoAssistant Store Manager at Check N Go
BLANCHE HARRISBLANCHE HARRIS
Loan Officer at Check N GoLoan Officer at Check N Go
Trina CarterTrina Carter
Store Manager at Check N GoStore Manager at Check N Go