Glynn McCann
Fort Mill
Summary
Dynamic supervisor with extensive experience in resolving customer inquiries and enhancing guest experiences. Expertise in staff recruitment, training, and performance evaluation, leading a team of 15 to achieve operational excellence and high satisfaction rates.
Overview
54
54
years of professional experience
Work History
Supervisor
Philadelphia Phillies
Philadelphia
03.2010 - Current
- Resolved customer inquiries and issues to maintain positive guest experiences.
- Collaborated with management to develop operational strategies for efficiency.
- Implemented process improvements to streamline operational workflows effectively.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
Teacher in Secondary Education
Methacton School District
Audubon
09.2003 - Current
- Developed engaging lesson plans aligned with curriculum standards.
- Collaborated with colleagues to enhance instructional strategies and student engagement.
- Implemented diverse teaching methods to accommodate various learning styles.
- Assessed student progress through regular evaluations and feedback sessions.
- Organized extracurricular activities to promote student involvement and teamwork.
- Communicated regularly with parents regarding student performance and behavior.
- Participated in professional development workshops to improve teaching practices.
- Maintained a safe and orderly learning environment for all students.
Account Executive
Verizon
Philadelphia
11.1972 - 12.2002
- Managed client accounts and maintained strong customer relationships.
- Collaborated with marketing to develop targeted sales strategies.
- Conducted product presentations to educate clients on services.
- Analyzed customer needs and recommended appropriate solutions.
- Coordinated contract negotiations to secure favorable terms for clients.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Education
Bachelor of Arts - Secondary Education History Degree
Holy Family University
Philadelphia, PA12-2002
Skills
- Team leadership
- Operational efficiency
- Customer relationship management
- Staff recruitment
- Process improvement
- Performance evaluation
Affiliations
- First Responder - Hatboro Fire Company
Timeline
Supervisor
Philadelphia Phillies
03.2010 - Current
Teacher in Secondary Education
Methacton School District
09.2003 - Current
Account Executive
Verizon
11.1972 - 12.2002
Bachelor of Arts - Secondary Education History Degree
Holy Family University