Summary
Overview
Work History
Education
Skills
Timeline
Server
Gorvachov Bekele

Gorvachov Bekele

Food and drink specialists
mahe,victoria

Summary

i am very energetic and eager to work

in my work place, with posetive attitude ,

to make sure deliver excellent experience for our

loyal guest from all of the world Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience

Work History

Senior Room Service Attendant

Hilton Seychelles Northolm resort & spa
Victoria, Mahe
03.2021 - Current
  • Interacted pleasantly with clients and guests when performing daily duties.
  • focus in the salt score
  • make sure all guest happy and satisfied in all there stay
  • lead the fellow team members with the good followup

Waiter

Hilton Seychelles northolm resort & spa
Victoria, Mahe
11.2016 - 02.2021

Banquet Server

Hilton Addis Ababa
Aldiss Ababa
07.2013 - 05.2023
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Waiter

Hilton Addis Ababa
Addis Ababa
05.2016 - 11.2016

Housekeeping Attendant

Sheraton Addis Ababa Luxury hotel
Addis Ababa , Addis Ababa
01.2012 - 12.2012
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Removed trash from rooms and replaced liners to wastebaskets.

Education

Certificate - The Art of Wine Making

PLAISIR DE MERLE
Seychelles
10.2019

CERTIFICATE - F&B Service Management 101

THE HAGUE HOTEL SCHOOL ACADAMY
05.2019

Diploma - CATERING

LM INTERNATIONAL
Addis Ababa
07.2012

Certificate - English Language And Literature

Micro Computer Group
Addis Ababa
08.2011

Diploma - Information Technology

New Abyssinia College
Addis Ababa
05.2011

Skills

  • Procedure Monitoring
  • Tray Assembly and Delivery
  • Warm and Friendly
  • Dietary Specifications
  • Team Player
  • Safe Food Handling
  • Opening and Closing Procedures
  • Staff Scheduling
  • New Employee Orientation
  • Staff Supervision
  • Telephone Etiquette
  • Customer Service
  • Event Catering
  • Cash Handling
  • Server training and development
  • Staff supervision

Timeline

Senior Room Service Attendant

Hilton Seychelles Northolm resort & spa
03.2021 - Current

Waiter

Hilton Seychelles northolm resort & spa
11.2016 - 02.2021

Waiter

Hilton Addis Ababa
05.2016 - 11.2016

Banquet Server

Hilton Addis Ababa
07.2013 - 05.2023

Housekeeping Attendant

Sheraton Addis Ababa Luxury hotel
01.2012 - 12.2012

Certificate - The Art of Wine Making

PLAISIR DE MERLE

CERTIFICATE - F&B Service Management 101

THE HAGUE HOTEL SCHOOL ACADAMY

Diploma - CATERING

LM INTERNATIONAL

Certificate - English Language And Literature

Micro Computer Group

Diploma - Information Technology

New Abyssinia College

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Gorvachov BekeleFood and drink specialists