Goumana Touma
Columbia
Summary
Detail-oriented customer service professional with proven experience in fast-paced environments. Recognized for strong multitasking abilities and team leadership. Eager to leverage these skills to enhance customer experiences and drive operational efficiency.
Overview
1
1
Language
5
5
years of professional experience
Work History
Airport Customer Service Agent
Charleston Airport
Charleston, SC
05.2026 - 08.2026
- Provided exceptional customer service to travelers, ensuring satisfaction and addressing inquiries promptly.
- Assisted passengers with check-in procedures and baggage claims, enhancing overall travel experience.
- Coordinated with airline staff to facilitate smooth boarding processes, minimizing delays and improving efficiency.
- Managed ticketing systems to process transactions accurately and efficiently for diverse customer needs.
Retail Supervisor
My Sister's Cottage
Charleston, SC
12.2024 - 04.2025
- Supervised daily operations to ensure optimal customer service and store presentation.
- Trained and mentored new staff, enhancing team productivity and engagement.
- Implemented inventory management practices, reducing stock discrepancies and improving availability.
- Developed staff schedules to align with peak business hours, optimizing labor efficiency.
Host/Server
Texas Roadhouse Restaurant
Charleston, SC
05.2024 - 08.2024
- Greeted and seated guests promptly, enhancing overall dining experience.
- Provided menu information and answered questions, ensuring informed customer choices.
- Collaborated with kitchen staff to ensure timely food delivery and service quality.
- Maintained cleanliness of dining area, contributing to a welcoming atmosphere.
Retail Sales Associate
American Eagle AC
Charleston, SC
01.2023 - 07.2023
- Processed transactions efficiently using POS systems, reducing wait times for customers.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring visual merchandising aligned with brand guidelines.
- Collaborated with team members to achieve daily sales targets through effective communication.
Hotel Front Desk Clerk
Ansonborough Inn
Charleston, SC
08.2021 - 07.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted guests with inquiries, providing exceptional customer service and support during their stays.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Processed payments and handled cash transactions with precision to ensure accurate financial reporting.
Education
Bachelor of Arts - Political Science
Coastal Carolina University
Conway, SC05.2028
Bachelor of Arts - Criminal Justice
University of South Carolina
Columbia, SC04.2028
High School Diploma -
RB Stall High School
Charleston, SC05.2024
Skills
- Multitasking abilities
- Flexible schedule
- Time management expertise
- Problem solving
- Strong multitasking
- Detail-oriented
- Team leadership
- Critical thinking
- Adaptable scheduling
- Attention to detail
- Flexible schedule
- Dependability
Languages
Arabic
Native or Bilingual
Timeline
Airport Customer Service Agent
Charleston Airport
05.2026 - 08.2026
Retail Supervisor
My Sister's Cottage
12.2024 - 04.2025
Host/Server
Texas Roadhouse Restaurant
05.2024 - 08.2024
Retail Sales Associate
American Eagle AC
01.2023 - 07.2023
Hotel Front Desk Clerk
Ansonborough Inn
08.2021 - 07.2023
Bachelor of Arts - Political Science
Coastal Carolina University
Bachelor of Arts - Criminal Justice
University of South Carolina
High School Diploma -
RB Stall High School