Grace Daniel
Charleston
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Lead Server
Jeremiah’s Italian ice
Charleston
07.2024 - 01.2025
- I would handle money when closing
- Clean and repair machines or anything in the store
- Would be in charge when manager wasn’t there
- Help every customer with there needs
- Managed food preparation and serving of Italian ice products.
- Trained new staff on proper service techniques and safety protocols.
- Maintained cleanliness of service area and equipment throughout shifts.
- Assisted in inventory management and stock replenishment as needed.
- Communicated effectively with team to coordinate order fulfillment.
- Ensured compliance with health and safety regulations during operations.
- Developed positive relationships with customers to enhance their experience.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Processed guest checks using POS system accurately.
- Resolved conflicts between employees quickly and fairly.
- Interacted and engaged with patrons to promote friendly environment.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Leveraged POS system to receive and take guest orders and process payment.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified accuracy of bills before presenting them to customers.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Controlled costs by minimizing waste and maximizing table turns.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
Carbonaras
San Clemente
03.2021 - 05.2022
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders and communicated them accurately to kitchen staff.
- Prepared and served food and beverages according to restaurant standards.
Education
Philip Simmons High School
Charleston, SCSkills
- Customer service
- Food safety
- Inventory management
- Team leadership
- Point of sale (POS) system operations
- Effective communication
- Order accuracy
- Conflict resolution
- Table setting
- Service recovery
- Flexible scheduling
- POS operation
- Server support
Timeline
Lead Server
Jeremiah’s Italian ice
07.2024 - 01.2025
Server
Carbonaras
03.2021 - 05.2022
Philip Simmons High School