Grace Disolokele
Lancaster
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Campus Life Facility Agent
Southminster
12.2019 - Current
- Evaluated operations and personnel for safety and health regulations compliance.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Collaborated with team members to efficiently manage daily operations and meet service standards.
- Trained new staff on company policies, procedures, and best practices for hospitality excellence.
Customer Service Representative
Spenser's Gifts
02.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Collaborated with team members to streamline processes, improving service delivery time.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Associate
Chico's FAS
04.2019 - 11.2019
- Assisted in delivering exceptional customer service to enhance client satisfaction.
- Maintained accurate inventory records to ensure product availability and minimize stock discrepancies.
- Collaborated with team members to create visually appealing merchandise displays that drive sales.
- Processed transactions efficiently, ensuring smooth checkout experiences for customers.
Education
GED -
Central Piedmont Community College
Charlotte, NC12-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
Certification
- Certified System Engineer (Windows, Unix and Linux), Trinitech May 2024- January 2025.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Customer Service Representative
Spenser's Gifts
02.2020 - 01.2021
Campus Life Facility Agent
Southminster
12.2019 - Current
Associate
Chico's FAS
04.2019 - 11.2019
GED -
Central Piedmont Community College