Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Mungai

Sumter

Summary

Dynamic and detail-oriented professional with a strong work ethic, honed at Chick-fil-A, where I excelled in multitasking and customer service. Proven ability to enhance productivity through efficient food preparation and strict adherence to sanitation standards, ensuring high-quality service in fast-paced environments. Recognized for fostering teamwork and maintaining a positive atmosphere.

Overview

27
27
years of professional experience

Work History

Food Service Worker

Chick-fil-A
10.2024 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Logistics Associate

Thirdline Enterprises
04.2014 - 02.2020
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Reduced order processing time with streamlined packing and shipping processes.
  • Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
  • Optimized warehouse layout for maximum space utilization and efficient material handling practices.
  • Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
  • Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
  • Tracked orders and notified customers of status or potential delays.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Administrative Assistant

Grajoh Enterprises
06.1998 - 08.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

GED -

Graffins College
Nairobi, Kenya

Kangemi High School
Nairobi, Kenya
11.1986

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency
  • Working with diverse people
  • Safe food handling
  • Food preparation
  • Food and safety standards
  • Interpersonal skills
  • Efficient food preparation
  • Basic mathematics
  • Food assembly
  • Menu memorization
  • Quality control
  • Complex Problem-solving
  • Food storage practices
  • Professional appearance maintenance
  • Inventory control
  • Sanitation standards compliance
  • Food storage
  • Food portioning control
  • Supply inventory management
  • Recipe execution precision
  • Food safety
  • Basic math
  • Food rotation
  • Waste and trash disposal
  • Knife use
  • Work station sanitation
  • Food labeling
  • Dishwashing and sanitization
  • Food allergy awareness
  • Work station setup

Languages

Swahili
Full Professional

Timeline

Food Service Worker

Chick-fil-A
10.2024 - Current

Logistics Associate

Thirdline Enterprises
04.2014 - 02.2020

Administrative Assistant

Grajoh Enterprises
06.1998 - 08.2013

GED -

Graffins College

Kangemi High School

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Grace Mungai