Grace Owen
Mount Pleasant,UT
Summary
Qualified Member Advocate with solid background in member advocacy and education. Adept at resolving complex member issues and enhancing satisfaction through effective communication and problem-solving. Demonstrated the ability to use past teaching experience and quick learning skills to be successful in a new professional field.
Overview
7
7
years of professional experience
Work History
Member Advocate 2
PURE Insurance
06.2024 - Current
- Developed positive relationships with members and coworkers to foster trust and loyalty.
- Uses empathy and strong problem solving skills to diffuse difficult situations and address complex issues efficiently.
- Identified potential risks or conflicts and used critical thinking skills to find a solution.
- Skilled in simplifying complex topics for better understanding.
- Assisted in the development of training materials to improve new employee onboarding.
- Assisted in the development of training materials to reinforce best practices and implement new strategies for employees.
- Consistently met or exceeded performance standards to quickly progress from an AMA to MA 2.
Member Advocate 1
PURE Insurance
08.2023 - 06.2024
- Used strong time management and organizational skills to manage high workload.
- Managed escalations effectively to ensure successful outcomes.
- Identified potential risks or conflicts and used critical thinking skills to find a solution.
- Adapted quickly to changing demands to deliver exceptional support and service.
- Maintained detailed and accurate information within claim files.
- Contributed to a positive work environment by collaborating with colleagues and maintaining positive relationships across departments.
Associate Member Advocate
PURE Insurance
01.2023 - 08.2023
- Worked with other departments as needed to resolve matters impacting member experiences positively.
- Improved response time by optimizing workflow processes within the role.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Educated members on available resources and services to increase member engagement.
- Completed tasks from a variety of sources timely and accurately.
- Provided a welcoming and calm demeanor when speaking with members, brokers, and third party claimants.
Science Teacher and Science Department Chair
Berkeley County School District
08.2021 - 06.2022
- Completed trainings and read current publications to stay updated on changes in education and best practices.
- Created and delivered professional development sessions.
- Analyzed and interpreted data to present to coworkers and various levels of management.
- Utilized assessments to collect and monitor data, write reports, and adapt.
- Assisted with the development and revision of curricula to improve learning outcomes.
- Examined department needs to construct budget for supplies and other educational needs.
Math Teacher and STEM Educational Specialist
Charter Schools USA
08.2017 - 06.2021
- Conducted data analysis independently and with leadership.
- Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
- Conducted data analysis based on performance scores to individualize student learning.
- Expertly applied latest teaching tools and classroom methodologies.
- Worked closely with technical specialists in modernization of training materials.
- Sourced or wrote curricula and lesson plans for various subjects on a variety of learning levels.
Education
Bachelor of Science - Education
Charleston Southern University
Charleston, SC05-2017
Skills
Insurance Claims, Teaching, Adult Education, Customer Service, Data-Driven Planning, Detailed Oriented, Flexible, Organized, Positive Mindset, Self Starter, Team Player
Timeline
Member Advocate 2
PURE Insurance
06.2024 - Current
Member Advocate 1
PURE Insurance
08.2023 - 06.2024
Associate Member Advocate
PURE Insurance
01.2023 - 08.2023
Science Teacher and Science Department Chair
Berkeley County School District
08.2021 - 06.2022
Math Teacher and STEM Educational Specialist
Charter Schools USA
08.2017 - 06.2021
Bachelor of Science - Education
Charleston Southern University
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