Grace C. Williams
Summerville
Summary
Results-driven Retail Sales Lead with over 4 years of experience in high-volume environments. Expertise in customer engagement and relationship building, with a focus on clear communication and high-quality service delivery. Experienced in team leadership and event support, ready to leverage skills to enhance graduate admissions and recruitment initiatives.
Overview
8
8
years of professional experience
Work History
Sales Lead
South Carolina Aquarium
Charleston
07.2022 - Current
- Manage the full lifecycle of guest interaction, from initial inquiry through resolution, paralleling structured engagement pipelines and improving overall experience outcomes.
- Train and develop staff on communication strategies, engagement techniques, and service standards, increasing team consistency and reliability during peak operations.
- Direct daily operations in a high-volume environment serving hundreds of visitors daily, ensuring consistent engagement, service quality, and operational execution.
- Utilize POS and reporting systems to track transactions, monitor operational performance, and support data-informed decision-making.
- Reduced operational costs by $7000 annually by designing and implementing a resource optimization system (90% material reuse).
- Oversee financial processes including reconciliation and deposit management, maintaining accuracy and compliance.
Welcome Desk Agent
Jeff Rouse Swim & Sports Center
Stafford
05.2018 - 06.2019
- Managed high-volume front desk operations as the primary contact for membership inquiries, registration, and service navigation.
- Resolved issues efficiently while balancing customer satisfaction with organizational policies, fostering trust and loyalty.
- Maintained accurate financial and operational records for daily reporting and reconciliation, ensuring transparency and accountability.
Education
Bachelor of Science - Anthropology
Southern New Hampshire University
Manchester, NH12-2025
Skills
- Customer service
- Project management
- Communication strategies
- Team training
- Data analysis
- Financial reconciliation
- Relationship selling
- Operational efficiency
- Conflict resolution
- Team collaboration
- Engagement techniques
- Written and verbal communication
Affiliations
- Chi Omega Sorority - Zeta Gamma Chapter
-Contributed to engagement and communication efforts within a 160-member organization
-Supported event planning, outreach, and member onboarding initiatives
-Participated in structured programming focused on communication and organizational development
Timeline
Sales Lead
South Carolina Aquarium
07.2022 - Current
Welcome Desk Agent
Jeff Rouse Swim & Sports Center
05.2018 - 06.2019
Bachelor of Science - Anthropology
Southern New Hampshire University